Welcome back everyone to another Developer Update. I'm Jeff from the
Overwatch team and today's Developer Update is going to be a little bit
different than the normal ones we do. Usually, we're talking about new cool
content and features, but today I would like to address an issue that I think a
lot of us have been feeling for some time, and that's sort of the rising tide
of toxicity or bad behavior in the game versus what are we (Blizzard) going to do
about it and what are we as a community together going to do about it.
So, as you guys know we recently added the reporting feature, which existed
before on PC only. It's now finally on console, as well. And, we know that this
reporting feature is not perfect. It doesn't instantly end up in the
action that you want to have taken, but there's a lot of improvements coming in
in this regard and I want to talk about them. One is that we want to start giving
you more feedback when your reports result in an action. We've been
experimenting and, to date, over 20,000 of you have received emails from us when
your report has resulted in a disciplinary action, that something
actually happened. This is just more of a pilot program more than anything else
and someday we hope to increase the frequency of those emails to really let
people know what's coming. Ideally, we're not even emailing you at all.
Ideally, we would like to be notifying you directly through the game that your
reports carry action. Now, I've heard a lot of people say, "Don't bother using the
report feature because it doesn't actually do anything," and this couldn't
be further from the truth. So, to date in Overwatch, we have taken disciplinary
action against over 480,000 accounts and 340,000 of those were
a direct result of players using the reporting system. So, you can see the vast
majority of actions we take are because players have said, "Hey, there's
another player here doing something very bad and I want to see some action."
There's not going to be a moment where we have a magic patch in Overwatch that
makes bad behavior go away, but it is a continual process that we are very
dedicated to fixing and improving. So, you're going to see some things that are
very visible, like actual changes to the game,
maybe that we're giving you more notifications about what's happening.
And then there are other things going on behind the scenes that aren't gonna be
as evident to you. For example, we're constantly tuning and adjusting our
punishment thresholds and our punishment gravity, meaning, you know, how harsh are
those punishments and what exactly happens to players. Our highest-level
philosophy is: If you are a bad person doing bad things in Overwatch, we don't
want you in Overwatch. We don't want to create areas for you or just the bad
people are in Overwatch. We just don't want those people in Overwatch.
Overwatch should be an inclusive game space. It's an inclusive, aspirational universe and
the gameplay experience should match what Overwatch is hoping to achieve.
Now, I think a lot about video games and why people behave the way that they do in
video games, and I think a lot of it comes down to the ability to freely chat
with anybody, anytime, speak your mind, which I think is super valuable.
And the other thing is the fact that we all have this anonymity online that we don't
normally have in our everyday lives. I've noticed when I'm driving in my car
and there's somebody in another car, there's a layer of anonymity there
that maybe makes it okay for that other driver to call me a jerk when they
wouldn't do it to me in person if they knew who I was. And I think that level of
anonymity is even higher in video games, and it makes people behave in a way that
I just don't think they would if they were sitting in a room with somebody else.
Now, it's hard and we've all sort of taken part in this behavior, myself included.
I've said mean things on the Internet.
But, I really do believe that, as much work as
we're doing at Blizzard and on the Overwatch team to improve this situation,
the community needs to take a deep look inward at each of us and really consider --
you know, I'm playing this game because I want to have fun and the other people on
the other team, or on my team, they're all here to have fun, as well. We should try
to make it a fun, engaging experience. Think about all the times somebody said
something negative to you in the game and imagine now if somebody had said
something positive instead. There's a way to spread positivity that I don't think
is really prevalent right now. Sure, we can try to build game systems to
encourage that more, and we will, but we need the community to own up to their
part in the accountability that they have for really creating a great game space.
When I think about being a game developer, and the reason that we sort of
got into the the thing that we do, it's because we love creating these cool
content and features for you guys. We want to make new maps. We want to make
new heroes. We want to make animated shorts. That's where our passion is.
But, we've been put into this weird position where we're spending a tremendous amount
of time and resources punishing people and trying to make people behave better.
I wish we could take the time that we put into putting reporting on console
and have put that towards a match history system or a replay system instead.
It was the exact same people that had to work on both, who got
rerouted to work on the other. The bad behavior is not just ruining the
experience for one another, but the bad behavior is actually making the game
progress, in terms of development, at a much slower rate. I'm not trying to lay a
major guilt trip on everyone here. Like I said, I'm as guilty as everybody else.
I've had my moments when I've said mean things to my teammates or I've done bad
things on the internet. But, I do think we need to take a step back and realize
we're all here to have fun. We want Overwatch to be a really great place and
each of us can play a very very important part in that.
The Overwatch team accepts the responsibility that we have, that we can
do far better and add a lot more great systems to the game to improve
everybody's behavior and everybody's overall positive experience. And I hope
that all of us, as the player community, decide that we're going to do our parts
to really make a difference, as well. So, we'll see you guys online.
Remember to pat your teammates on the back and, if you have that negative
comment, maybe just hold it back and remember that we're all here to have fun.
Thanks, guys!
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