Testing, one two, testing.
Hello! It's FoxyLV. I got rained on today and look like poop.
Hold on, let me get a little bit more nic.
I'm not THAT big of a lush. Jesus. (Yeah you are.)
(Alright, ready?) Do I look okay?
(No you look horrible.) I do?!
(No.) Oh.
Hello everyone out there in YouTube land! It's FoxyLV.
So, on one of my earlier videos
I said that I don't buy Chanel, which is true.
I don't. I own one Chanel, and it's this one.
It's a vintage 1970s bag. I think it's a Walk?
I lost all of my Chanel knowledge when I stopped buying,
so, I'm probably gonna throw some shade at Chanel and some people may not like it,
I'm sorry, but this is my experience and
This is the reason why I will never ever buy Chanel again in my life.
So...
The bag I have here is from the 1970s. My mom, who's not very into lux,
taped up all our money in college,
and was able to take a trip to Paris with her, umm,
fashion class. So, she got to go on a really cool experience. She got to go to Chanel...
Hermes...
I think Hermes. Yves St. Laurent and one other place.
Sorry, I've been drinking a little bit of wine.
And she got to watch them make the handbag...
And...
Watch them make all the stuff. My mom's told me about it.
She was like, "That was one of the coolest experiences I've ever had in my life!" And I was like,
"Aww, that's really cool, mom!"
I actually didn't even know my mom had-OWNED a lux
item until my senior year of high school.
Crazy!
So
my mom saved it for money she
wanted to buy herself this bag that she saw and
She was able to do it
Where she's really cool for her and this is her one luxury item that she own
Although I was able to get her to buy some Louie Vuitton
fragrance she got the purple one in ultram Milch a
nut tree I
Know I screwed that one up
Though
In the 1970s she got this
Beautiful little bag and my mom has used it often on usually only for special occasions like weddings etc
So she doesn't take it out very often
So my senior year of high school all humbled
back in
2007
Mom came to me and she's like angel, would you like to go for a day trip to San Francisco?
And we'll go to Louie Vuitton
We'll go to Chanel cuz I need to get my bag repaired and I was like Oh awesome cool wait bag. What?
And she's like yeah. I have a Chanel bag. So what happened was this right here at the clasp was
stuck
like if you tried to pull it out you're going to rip it out of the bag and damage the back I
Was like sure let's go so when San Francisco went for our day trip. We each went to Chanel
They took the bag no problem. They're like okay Bilby about a month and
We'll ship it off to paris be about a month and
Boom you should have it back all nice, so we're like okay cool. Let me go shopping and at the time
I think this is the line the Rue Cambon line. There is a black on black on pink
back
that I really wanted to buy so saving my money for that I
did at the time owned about five pieces of Chanel I own the black on black the little little one is cute and
the matching wallets
some vintage pieces
And a black and pink wallet, that would have matched that back
So mmm anyways me getting off truck
We weighed them up
Nothing we way to me knit two months nothing okay?
I shouldn't be drinking when I do these so bad for me um
Three months go by my mom calls the store. They're like oh, it's still in Paris. They're working on the bag
We'll call you when it's in. Okay six months later
Mmm
finally
the bag comes back in so we
Go my mom gets a call we're like we go to San Francisco by this time I had saved up my money hider
It's really really hard and I was in the back myself
This is black and pink beauty that was super excited my mom super says she's gonna get this bag back
And she had a wedding to go to so
And this is like
one of her most prized possessions, so oh
It's her baby
so we go there mm-hmm we go into Chanel I
Start looking around the store hunting hoping that they have my bag, and I'm off on the corner. I found it
One of the SAS comes over to me, and she's like oh, honey. I don't think you can afford that bag
Why don't we look at something else more in your price range?
I
Really hate when I face come up to you and they said that say that I've had it happened to me in four different Cajuns
So I'm there, I'm all gushing over the bag that I'm gonna buy and
My mom's off to the side of me, I can see her like out of my side kind of
and
They bring out the bag
And they open it up, and they plop it in front of her like that
and then she opens up the bag like this and
All I hear is this loud mmm
And I'm just like what was that?
I'm like off in that little world dreaming about this bag that I'm gonna carry out. I'm so excited
And then I can hear my mom's like
Muffled words a little bit. I was like well. That's odd and
I look over and
My mom
My mom started to have tears streaming down her face
And she was trying to get words out, but it wasn't working
I'm like whoa what's up with that? I walk over
I'm like hey mom. What's up? What's wrong, and I look down the bag and
It doesn't hear that anything's wrong, and then I pick it up, and I start looking at it, and I open it up, huh?
this clasp right here was stuck on to the one up here and
There was a huge hole in
the back
I'm just like expletive what the oh my god
And my mom still trying to
Get some poise together so she can talk course
I'm seeing my mom cry I am seeing this bag that she loves
destroyed
utterly destroyed
And this lady's like well, that's gonna be about
$250 let me just ring that up for you, and I was just like what?
And then she starts the essay starts yapping and yapping
Huh and I'm just like I'm tuning her out and she starts yapping somewhere, and then I stop
And I'm looking at the bag enough like um excuse me
You damaged the bag, that's a vintage 1970 shell that is my mom's pride and joy
Damage there is a hole in the perk and my voice starts getting louder and louder
and
This this girl. She's like well. They couldn't verify that it was authentic
And that's when my mom
Started
Hmm she got herself together excuse me
You couldn't verify that it was authentic. I bought it on the Rue Cambon in Paris. I have the original box dust bag
receipt the freaking
tissue paper from the
1970s
And she had it all there with her
mom's very work
and
And she's like well. They could not indicate it
If they cannot send a kit then why did they try to repair it that doesn't make a nice that?
Choa
Then she started spouting on I'm like manager
manager
No, I started taking ovary because my mom's not really she still she's still got tears streaming down her face
And I know my mom's not very confrontational
She's very good wholesome. I go to church every week type of lady. I don't yell
I don't use curse words any of that kind of stuff so
I'm I'm getting angry
Because I haven't seen my mom cry
I see my mom cry exactly three times in her life
One was over the spag two other time since my dad was in the hospital
Hi, I'm Kim. He's mad and this girl is not listening to me. I don't care that I'm in high school
Manager I am yelling in the storage know for a manager and finally she's like fine ghost gets the manager
He comes over first thing on my mouth. Is is this authentic I like kind of shove it at him
He looks at it, and he looks everything's like yeah. This is a vintage
It was a very nice bag that you have what's wrong, and then he opens it up
And there's the hole in the bag, and he's like
You're trying to get this repaired no
We can give it to you guys to get it repaired and you did this
and he's just like I
Don't think they would do that and then he cooked the essay that was helping us comes over and they go off and talk
And then they come back, and he's like well
They repaired the bag. I was like that's not repaired. There's a giant hole in my freaking bag. That's not repaired
My mom's livid I'm annoyed I'm like what are you gonna do about it? He's like well. That's gonna be 200 whatever dollars
He's like for what you don't repair the bag. You destroyed it back in hindsight
this is probably why I shouldn't I'll change their policy there were a pair of policy I
Understand it now they can't repair the vintage bags. They just try them
so
We have it out mmm mmm. I
Got us to leave the store
because I
ruined other customers
Experience that Chanel but
Me cry mm-hmm. I'm going to get loud. This is about the only time. I've ever gotten loud in a luxury store, but I
Can't stand the sight of my mom cry and she's too. Good of a person. You don't make my mom cry you don't destroy your
first time
so
We ended up not having to pay for it I cut this out of that and
they gave us one of the big Chanel bags and
We'd leave the store
I'm like well. We're gonna call carpet. We're gonna email 4-pin. She's like okay. She's still crying
And she comes together and she's like well angel. What do you want to do? Do you want to go to Louie?
I
Was just sure they can go Louie she knows I love Louie
Have we gone to Louie?
And
I know the store manager. He was a very nice guy
I had done with my senior junior high school project on labor time by the way
So he had met me the year before and he sat with me
And he taught me all about the bread
He brought out fake showed me a difference whispering real and fake. He spent four hours with me super-nice gave me a bunch of catalogue
bestest friends ever
So he comes up, and he's like. Oh my little high school saver whatever. You said it was is funny
and he's like oh you've got something at Chanel and
Mmm. He sees that my mom's been crying that her face is right, and he was like are you okay?
And she was like we didn't get anything at Chanel nyle destroyed my bag, and he was like well. What do you mean? Oh?
she takes out the bag out of the dust bag and
She's just kind of looking at it. He like well. Can I take a look at it mm-hm?
She's like sure hands on the bag. He's like. Do you mind if I take it in the back my mom's like
Okay
So he's gone for ten minutes
comes back
He hands my mom the backpack and he gives her a cart
He's like you just walked down to this address is basically just right down the street to leather repair shop
It's not there anymore, which it was I'm pretty sure it moved. I really need to find out where I move to amazing
Is the garden he's like you have an appointment in
45 minutes they'll see you they'll look at the bag
see what they can do and
They should have it fixed and repaired for you and about a month, and I was like oh, yeah, we heard that
He's like no no no I use them leave it on uses them
They're very good. I promise you they're not going to just short your bag anymore. I'm just like oh, okay
Wow
First off. This is a Chanel product
you shouldn't
Need to go through all that trouble
he was so nice perfect big part of the reason why I love leave it on their customer service and
part of the reason why and Loyola though we end up going down the street
We take it in the guy looks at this poor purse
that they
Destroyed and they were able to fix it two weeks
So you can't really?
Tell if it was damaged like
Right here, but if you open it up. I'm gonna post picture or post picture
it's at the end of this video, so you can see there is a
Hole and
Right here, and you can see where it's been repaired. I mean they did a marvelous job, but it
It's never going to look like the way it originally did but oh my god
So they were amazing they had it done within two weeks
They fixed it to their best ability. I think they did a great job
How badly Chanel screwed it up?
and they gave a
Huge discount because of the manager had given his name. He told them what happened I
Think we only ended up being like
$25 there's only it was a really small amount for the amount of time. I work they put into this
So that is why I won't buy Chanel on principle they made my mom, cry they destroyed this beautiful bag uh
We did call corporate. We did email corporate there was
mm-hmm
Never won
an ounce of
We're sorry there was no apology. There was nothing
which I find utterly just despicable for such a
big brand like oh
My god my husband has snapchat in the background. I hate you
And you stop it, so now. I can't remember what I'm saying
Why is he had to do this to me, okay?
At area
There's such a big brand. I think that they should stand by what they make and especially it repaired
They shouldn't destroy a bag then
Claim that it's fake and another person says that it's real, and we know it's real. We have all deep
of all the papered
Original everything can be proved that it's authentic they have aims. There's no apology there was no we're gonna make this right
Which I find just despicable so on principle. I will never buy a brand new Chanel. I will never buy pre-loved
If that's how they treat their customers if that's how they treat their own beautiful bags
Hmm, I want nothing to do a show
That's my story is by me, but by Chanel
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