Drew's Assistant: I'm just adjusting the lighting.
Assistant: You're not gonna have Stella with you?
No.
I didn't think it would be appropriate.
I don't know. It's not that kind of vlog, I guess.
I also don't...He just had the passing of his dog.
I don't want it to be like, you know, here's my dog.
Trying to be sensitive to his situation.
He shouldn't have to deal with her sassy comments.
Drew: It feels like a deposition.
Do you mind introducing yourself, like just saying your name?
Yeah, sure. So, my name's Corey.
I do acting stuff and motivational speaking in Toronto, Ontario.
I've done mostly charity stuff now 'cause I was involved in a bad accident in 2016
Which kind of put me out of commission for a while.
Do you mind me asking you what your injury was in 2016?
Yeah, so in 2016 I had a really bad fall off a fifty foot cliff.
Drew: What!?
...Where I actually ruptured my aorta, uh, major brain trauma
I was on life support for like 2 weeks.
I destroyed my spine, they didn't think I was actually gonna walk again.
It took a lot of like, rehab to be able to get to where I am now.
They had to rebuild my whole left arm, I don't know if you can see the scar there or not
Drew: Yeah.
I had like a collapsed lung, lacerated spleen, all that sort of stuff.
Drew: Dude, that's intense. How did you-? Were you hiking?
No, so like I was on a staircase and I slipped on some ice and I lost my footing
and I slid down the stairs about 20 feet. (sound of door opening in background)
And then slid right off a cliff and fell a straight 50 feet.
Drew: Oh my god. Dude.
So yeah, it was pretty messed up
But like prior to that I was diagnosed with a heart condition
Arrhythmia issues with my heart
And that's exactly why I had my service dog.
Drew: Can you just tell me a little bit about your dog Aspen?
Yeah, um.
So, she was a huge part of the family.
You know, everyone loved her.
Everyone that came in contact with her loved her.
She's a black Labrador.
She just turned four when she was still in ICU.
She was a very bouncy, healthy, energetic dog.
Like, I've only had her since New Year's.
So she was fresh to our family but we got connected to her real quick.
Because service dogs take a while to get, um Drew: Yeah.
At least, like, where I am and stuff like that. Drew: Yeah.
I had the choice to go on a waiting list for a cardiac alert service dog
For about a couple years or more
For the most part service dogs are either guide dogs or something like that
They get priority.
My condition is not necessarily rare
There are a lot of people that live with arrhythmia issues with their heart
But mine causes my syncope episodes
So I had to get a dog specifically for my condition.
Drew: Yeah.
So we actually got lucky and Aspen was initially with one of my friends
She was just a regular Labrador with one of my friends
We put her in her service dog training almost instantly
The service dog trainer fell in love with her
Was like, couldn't believe how well she was behaving
She was just naturally, you know, naturally a really kind and logic dog
She actually saved my life on more than one occasion
Any time I went out alone, she would be able to like
Alert for someone to get me help
And then in her pockets it had all the medical information
So EMS could actually assess me
So I literally owe my life to this dog.
Drew: So what about this instance was it that you said
"Oh man, I have to board Aspen for when I leave for this particular occasion" ?
So, this has been a vacation that for a while
I was actually going away to the cottage with family
And I was worried
Because you know, several people were telling me there's tons of wildlife and ticks
And all this sort of stuff that could possibly harm your dog
So I honestly thought that I was going to be doing her a good thing by keeping her boarded
And I'm gonna be with family that know my medical history
So if I pass out or something at least my family member's there to give EMS my medical reports
I'd never left anyone's side, I was always with someone
Drew: Of course
I have a very closed off circle, so I don't have too many friends
So all my friends at the time for the week I was going away
Were either away, sick, not well...
Not able to look after Aspen.
Drew: When you leave your dog with someone, it requires an incredible amount of trust
Drew: Especially if the people that you trust to leave her with are going on the trip with you
You know what I mean? So I understand that. Corey: Exactly
I thought that leaving her with PetSmart, being a major corporation
I didn't do a heck of a lot of Googling
You know, "oh, PetSmart neglect", you know
I never really bothered to research that, which I probably should've.
PetSmart was like "Oh, we're gonna do tons of walks" and all this sort of stuff
"Oh, we're gonna look after your dog, if your dog gets very sick" Which, it was in the agreement
"That we'll be calling an on-call vet for you..."
So they really hyped it up
So, you know what, it can't be that bad
You know, it's a big corporation.
You'd think that a big corporation that says they look out for animals would do the right thing
Drew: I mean, the instinct on that is to be like, hey, they're a well known, well trusted...
...They're an established brand so this is something they're able to do
So that was your only option that you were left with.
Corey: Yeah.
Drew: When you had left to go on your trip, Aspen was in perfect health?
Corey: Yeah.
Her regular vet that she's seen all the time for vaccinations and stuff like that
had to do a full examination
Vaccines and stuff like that.
We had to have that even going into PetSmart's care because it was actually one of their requirements.
This was 4 days before we brought her in.
Even the 4 days that she was with us, she was entirely healthy
No signs of vomiting, shaking, weight loss, any of that
They brought her out literally from the pet hotel
and she had drool and vomit all over her face
Uh, she was badly shaking
You could just look at her and see how much weight she had lost
And she could hardly stand.
So at that point I was like, holy crap, what happened to my dog?
Drew: At all did they contact you saying, hey, your dog is sick
Or, we need to call Corey to update him on the status of his dog?
Corey: So this is the interesting part
We were at the cottage for one week so on our way back
They had made a phone call saying that she had vomited once, but she was fine
Now, when we got there to pick her up
You know, just the way she looked I was like there's no way that she had been vomiting for one day
So I turned to the staff and I'm like "How many days has she been sick?"
Like, noticeably sick
And they were like, "Oh, she's been vomiting for 2 days."
Okay, so she's been vomiting and then according to your other staff
It was only one day
But now you're saying she was in your care and she's been vomiting for 24 hours?
And you didn't bother to call the on call vet that you know, you guys said that you would have?
Drew: Based on your assessment of these circumstances,
They had kind of chalked up the vomiting in their care
To maybe, you know, minuscule, or a minor thing?
Corey: Yeah, so like
The actual diagnosis, what it turned out to be
is she did have a disease, but it wasn't ever presenting itself.
The way this disease, that she does, the blood work came back and it came back positive
But this disease that she had had
Was never flared up
So she wasn't showing any signs of vomiting, regurgitation, you know, shaking
Any sort of signs like that
So when she went into PetSmart's care for whatever reason it flared up
I don't know if it's from her eating her bed
'Cause they admitted that she had eaten her bed, I got photos of that
It looks like she almost ate most of it
And they said they never--- Drew: She, she--
Corey: Never took it out of her cage-- Drew: -- I'm sorry, Corey. Corey.
Drew: She...
Drew: She ate her bed while she was there?
Corey: Yeah, that's correct. Drew: Okay.
Corey: Staff initially told us, they said they didn't even bother taking the bad bed out
So our first concern was obviously a blockage
We were like holy crap the dog has a blockage, she's gonna need surgery
Because of how much gas there actually was in her intestines when we saw the X-Ray
After all the blood work came back, because it took a while to come back
We figured out she has this autoimmune disease
Drew: When you went in to get Aspen, did you have the expectation that she was going to be or look as sick as she was?
Corey: They said that she vomited once that morning.
But then once we got there, their story changed
And the thing is, just looking at her, her condition
How critical she was, I'm highly doubting she was only sick for the two days.
I think, I honestly, royally believe she was sick for more than two days.
Drew: How did you react when you first saw her?
What were your, what were you feeling in that moment?
Corey: It almost felt like someone had taken a knife and stabbed me in the stomach
Like, just the way she looked was absolutely unbelievable and sickening
And like, they didn't even bother to wipe the drool and vomit off her face.
I turned back to my friend Tess and I was like,
Is this even like
We didn't even know if it was Aspen for sure, originally
We're like holy crap, she's lost so much weight
She doesn't look like Aspen anymore, like, for the most part
We had to double check and check for her markings and stuff like that
And make sure it was Aspen because she just looked so sick.
Aspen's never been that sick before.
Drew: When you picked her up and there was...
vomit on her face
And she hadn't been cleaned up and she had lost weight
Did any employees give you any explanation?
I mean did they just...
Did they just hand you the dog and say like, here's your... here's the same dog back?
I mean, did anyone... I mean how did they react?
Corey: Well, pretty much.
Like they brought her out from the pet hotel
From the glass door and you could just see her kind of like stumbling out
And they handed us this report card
It's the funniest, it's the most funniest thing I've ever seen in my life
It was a joke.
They handed us this report card that literally every single thing they checked off on
was "Oh, your dog was completely healthy"
"Your dog was eating, your dog was amazing, we hope to see your dog again!"
This is like a report card they give to everybody
And we asked them, like, why is there not any sort of...
Drew: And everything... Corey: ...Negative report on here?
Drew: Everything was checked in the positive column? Like everything was...?
Corey: They made it seem like Aspen was an amazing dog the whole time
which I'm sure she was, she is, she was a people lover, right?
But I mean, just the way she looked
I'm like how can you had us a report card saying our dog looked completely healthy the whole time
When very clearly she is not?
Drew: How soon after you were given Aspen from the pet hotel did you take her to your vet?
Corey: Almost right away, so
We put her outside on the lawn and we had to get her water
We did this check on the back of her neck to see if she was dehydrated
And it took about 9 seconds before the back of her neck fully went down
So we knew she was dehydrated
So we went in and we were like "We need water for this dog right now."
Like, she couldn't even get in our car
We had to lift her up and put her in the car, she was that weak
And then we literally rushed her as quick as we could
Obviously we're not an emergency vehicle
But as quick as we could to the emergency hospital
Drew: Your vet took a look at her ...
...and he could tell also that something was wrong, just immediately?
Corey: Both vets.
Both her regular vet that saw her, and the emergency vet that saw her
And even the neuro vet that saw her, like, the specialist
It was just unbelievable, like I... (exhales)
It shocked everybody, to say the least.
We couldn't believe how sick this dog really looked.
Drew: You picked her up on what date? Sunday, like, two weeks...?
Corey: I think it was July 8th?
Drew: July 8th. Okay and she- Corey: July 1st to the 8th is when she was at PetSmart and we picked her up on July 8th
Drew: Gotcha. And so she was in the vet's emergency care basically by that Monday, the 9th?
Corey: Yeah, so we took her to the emergency vet
And then they gave her some fluids and stuff like that, kind of treated her there
They're like, "okay, let's try something, let's see if she can get any better"
"By like, taking some gastro food and stuff"
"So, like, take her home for the night and monitor her and see how she'll do in the morning"
Drew: Okay. Corey: She was vomiting all night long
All early morning. We stayed up all night with this dog.
We brought her right away to her regular vet the following day.
She was then admitted at that point, and then from that point on she just deteriorated.
She fought for a whole week. This dog was really trying to stay alive, you could tell.
Drew: Her health progress did not improve
And she then passed away this past Sunday?
Corey: Unfortunately, we had to put her down, but yeah.
She was eventually transferred back to the emergency vet where she was placed in ICU
She had breathing tubes and all that sort of stuff, and feeding tubes
And it just got to the point where literally the ICU doctor was like,
"Listen, this morning she had huge difficulty breathing, she could hardly breathe on her own"
"She had a very close call with her passing out in the early morning"
So at that point I had to make the really hard decision to put her down.
Obviously I didn't want to, no one does ever want to put down their animal
Drew: Of course.
Corey: Um, but you know, I had to make that choice.
Uh, because it was either she was going to continue to suffer
or I had to literally put her to sleep.
So my friend and I, and my family, we were all in the room when they put her down.
And it was a very sad moment, for sure.
PetSmart was like "Oh we're gonna pay, we're not gonna pay, we're gonna pay, we're not gonna pay"
So like, bouncing back and forth
Drew: So they told you that they were going to cover the cost of it, and then they retracted that?
Corey: Yeah, so like, this is what I have to date.
So, initially they sent us a $1,400 check which only covered the original emergency vet cost
Drew: How much was the total vet bill?
Corey: The total vet bill was almost $7,000.
Drew: Okay. Okay.
Corey: Yeah. So we actually got help from a GoFundMe that we had set up
We raised some money through there
Her regular vet, because her regular vet was so in love with this dog
He wanted to help out personally, so he did
And he's like, "I'm gonna send PetSmart the bills"
He's still waiting on PetSmart to reimburse him
Because even though PetSmart necessarily didn't cause the disease from what we know so far
They still didn't call their on call vet which was part of their agreement
So there is still some fault on their end
And they should've called the vet immediately.
Drew: In all of the chaos and difficulty of this entire experience for you and for Aspen
And in I guess kind of doing this video with me and kind of sharing your story
And your version of everything that had happened
What is it, I guess, that you would want to say, or that you want from this point forward?
Corey: This isn't my story. This is Aspen's story. Drew: Sure.
Corey: And I'm not gonna let my dog die in vain.
I want to thank everyone that has been supporting Aspen's story.
Do I blame PetSmart for the entire reason she died? No.
Is there stuff they could have done to maybe have progressed her getting treatment? Yes.
And they failed to do that.
So I'm upset, I'm distraught over the whole situation
I lost a huge family member
You know, I think that when it comes to PetSmart, I think they really have to reevaluate their policies and procedures.
I honestly hope this never ever happens again to any, any animal.
I've said it a million and one times a lot of animals, especially dogs
are somewhat better than us humans
So they deserve the best or whatever and when they die like this it's just upsetting.
It's like if I could rewind the tape I would've gotten her out of there like (snaps)
Drew: So
It's a fair assessment to say that what you want right now
Is to just bring awareness to the situation
and put maybe a deeper look into
The care of a situation like this?
Corey: Correct.
Like I've told everybody already, it's not really about the money
It's like, yes, I'm gonna eventually need a new service dog
But it's really not so much...
As much as it's, you've gotta buy the dog, and it's money, you know everything revolves around money
At the end of the day the dog has to also meet certain requirements to become a service dog. Drew: Yeah.
Corey: And the trainer actually had to go with us to come meet the dogs
To be like, "Okay, yes, this dog has good qualities, let's see if they'll work, let's do a test run" Drew: Yeah.
Corey: It does take a while to find that right dog Drew: Yeah.
Corey: So we really just lucked out with Aspen. Drew: Of course.
Corey: You know it's probably going to be a while to get another dog.
Drew: Obviously all of this is quite a traumatic experience
In the exchange between you and PetSmart, what was the most disappointing thing about the way
That they had responded and reacted?
Corey: The only 2 things I saw them put in the media
The first being the statement about the disease that she had
When they had initially released that statement about that disease
Which, by the way, that is the disease that she has
But by the time when they released that, the blood work hadn't even come back for that disease yet.
So at that point we didn't even really know if she had the disease or not.
They went completely off differentials.
Drew: Right. So they never contacted you directly? They never apologized or anything?
Corey: At the beginning a member of their team reached out to me and talked to me briefly
But no I never got an official apology
As a matter of fact for the most part they've been trying to cover up their side of things
So they're not trying really to take any responsibility whatsoever
Even though it's quite obvious that in their own agreement
they state that they should've called a vet if your pet gets ill
My pet was very ill in your care and they didn't call a vet
Drew: What was, I guess what was the tone?
When you had spoken to a representative on the phone from PetSmart, what that interaction like?
Corey: Very fake and very corporate.
Corey: That's the best way I have to describe it. Drew: In what way?
Corey: You know, um, "We love dogs! We love animals! We wanna help!"
But they didn't really do anything to prove that they wanted to help.
I'm so upset at the way they handled this.
One of PetSmart's lawyers reached out to Yahoo for a statement
and literally said that I was lying about, you know, all that sort of stuff
They said "Corey Dixon's refusal to release Aspen's post-mortem records should cast significant doubt on the credibility of his points. We have urged him to release records to confirm or refute his claims and he's refused."
So let me address that right now.
I haven't refused anything like that.
Because the matter is, the post mortem, uh, like, you know, her autopsy and stuff
still hasn't been done.
So how am I supposed to release records that we don't even have?
There's an investigation going on with it as well.
You know, at this point though, it's almost like
I don't want to say the autopsy's pointless because it could very well show something more
But the main point is
Disease or no disease, they had a responsibility and they failed to do that.
I've shared her story on my Twitter, that's where I'm gonna continue to share her story
And then we also have a Facebook page set up for justice for Aspen.
Drew: Gotcha.
I guess, all in the same bundle: thank you, and I'm sorry for just everything
and for all the...I mean just, you know, all of this
And I really appreciate, um, your time
And honestly your willingness to be brave and going back through all this
And I don't use the word 'brave' often, but I just, I appreciate you, uh
using what you can to help put a light onto the situation
Corey: Thank you very much for sharing her story.
Drew: Of course, man. Of course. It was very nice meeting with you
And thanks a lot. Yeah. Have a good rest of your day.
Corey: Yeah, you as well.
Assistant: How you feeling?
Drew: Um...
I felt just really sad, I guess.
I don't know if I rubbed him the wrong way at the end?
Maybe I was to jovial, at the end? With when I said "have a good rest of your day" I guess?
I just. I don't know.
Assistant: I mean it's... you never know what to say in a situation like that
Drew: I don't know how to offer the right consolation for someone who's in that much grief.
I don't know that I agree with him about how clear it is, what's happening
Something that is clear is how much sooner PetSmart should have responded to something like this
I mean, a dog eating their bed... that's a huge red flag for me.
I mean that's... dogs do that when they're anxious or frustrated, or upset, or sick.
And it sounds like she could've been all of those things.
I think you've ruined a lot for someone like Corey.
You've ruined trips away.
I would feel like I could never take a vacation again
I would feel like you ruined that current vacation that I just came back from
I would never remember that vacation
I would forever remember it as that's the trip I came back where my dog died
And I wasn't there to be able to
assess what had happened for my own peace of mind
Assistant: We've never done a vlog like this before Drew: No
Assistant: And we've never talked to anybody like this
And I know initially when you had heard about like, Corey and stuff, it was...
You know, you never know what someone's motives are, or the situation or whatever
How do you feel after talking to him?
Drew: Speaking as someone who feels, who has felt attacked by
what a corporation represents
Or a specific employee
I think he dealt with his... I think he composed himself very well
I think by making it all about the dog, that's super important
Because that is what it's about.
There are two things about this situation that I
I would have a tough time, I don't wanna say 'forgiving'
But just, letting go of.
The first thing is, I don't know why you called me the day that I picked her up Assistant: Yeah.
Drew: You know, the way that he had described it was the way that they had described it
was that it was something that was minute. Assistant: Yeah.
Drew: Insignificant.
I also can personally understand something like a corporate response
because that's a complicated thing for them.
Because if they say "Sorry, we did a bad job with your dog"
That can incriminate themselves for something that's worse.
I could totally see them saying "Just be quiet on this , let's wait 'til certain things..." You know.
So I understand that.
In a completely non-emotional way, I understand that.
What I think is the most heartbreaking part of all of it
Where I get upset
Is to...
To say, here's your dog, and she's shaking, and she has vomit, and, um...
...And here's a piece of paper that says she's okay.
That's why...
That's why I'm very, uh...
I'm just upset for...
I mean it's just a dog, man.
A dog is...
They can't tell you when- They can't say "Hey, I'm not feeling good today."
Or "Hey, I miss my owner, so that's why I ate my bed" or "Hey..." (sighs)
So... Assistant: (sniffs) Yeah.
Drew: And that's just the hardest part, is having to
Really process that after I get off with Corey
Because I try to just be there for him and understand where he's coming from
Because if that part is true
If that part is true...
I don't give a f*ck about the rest of it.
I don't care.
You can't hand me a piece of paper saying my dog is fine
When she's lost a quarter of her body weight
And any given person who doesn't know shit about dogs
could objectively look at one and go "Yeah, that's a very sick animal."
We don't know whether she got sick because of the place or before the place or during-
I mean, that happens. That sickness, that can happen.
Assistant: Yeah.
Drew: But that's the part that I... I can't forgive that.
I can't look past it.
And I just feel grief, uh...
...just because of my love for dogs.
And my hate for the abhorrence of the situation. And how...
...the bedside manner was abysmal.
Assistant: Yeah.
Drew: So.
Assistant: (wrapping up) Okay. Drew: Really funny episode.
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