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>> I'VE NEVER SEEN ANYTHING IKE
THAT IN MY ENTIRE LIFE.
I THOUGHT I WAS DEAD FOR SURE.
LIKE, GUARANTEED DEAD.
>> Ian: AN EXPLOSION INSIDE OF A
NEW BRUNSWICK REFINERY SENT
FLAMES 30 METRES INTO THE AIR
AND CONTRACTORS RUNNING FOR
THEIR LIVES.
WE'LL BRING YOU THE STORY FROM
INSIDE OF THE REFINERY.
HOW ONE MAN MANAGED TO ESCAPE.
>>> ALSO TONIGHT WHY THE LIMO IN
THAT NEW YORK STATE CRASH SHOULD
NEVER HAVE BEEN ON THE ROAD.
>>> AND IS APPLE PRESSURES YOU
TO BUY NEW PRODUCTS INSTEAD OF
FIXING THE ONES THAT YOU HAVE?
THE TACTICS THAT COULD COST YOU
AND THE MOVEMENT TO GIVE
CONSUMERS THE RIGHT TO REPAIR.
>>> THIS IS "THE NATIONAL."
(*)
(*)
>>> A HISSING SOUND, EVER SO
BRIEF, WAS ALL THE WARNING THAT
WORKERS HAD AT THE IRVING OIL
REFINERY TODAY.
IN AN INSTANT PART OF THE SAINT
JOHN FACILITY WAS ENGULFED IN
FIRE JUST MOMENTS AFTER AN
EXPLOSION.
>> I FELT THE HOUSE SHAKE.
WE THOUGHT, LIKE, SOMETHING HIT
THE HOUSE.
IT RATTLED THE WINDOWS SO BAD.
AND I CAME UP AND THERE WAS A
HUGE PLUME OF BLACK SMOKE OVER
THE TREES OVER HERE.
>> Ian: MORE THAN 2,000 WORKERS
WERE INSIDE OF THE FACILITY
RUSHING TO GET OUT AS
FIREFIGHTERS AND EMERGENCY CREWS
RUSHED IN TO FIGHT THE FLAMES.
THE REFINERY IS LESS THAN FIVE
KILOMETRES FROM THE CITY CENTRE
AND SURROUNDED BY RESIDENTIAL
NEIGHBOURHOODS.
THE CLOSEST HOMES JUST A FEW
HUNDRED METRES AWAY.
NEIGHBOURS WATCHING IN HORROR
AND AS KAYLA HOUNSELL TELLS US,
FROM INSIDE OF THE REFINERY IT
WAS EVEN MORE FRIGHTENING.
>> IT'S NOT GETTING UNDER
CONTROL, IT'S GETTING WORSE.
>> Reporter: EMPLOYEES INSIDE
THE PLANT FELT THE EXPLOSION
BEFORE THEY SAW IT.
>> WE GOT BLASTED TO THE GROUND.
EVERYTHING BLEW UP.
AND I DIDN'T KNOW WHAT TO DO.
>> Reporter: JONATHAN WRIGHT
IS A CONTRACTOR AT THE REFINERY.
HE WAS WORKING JUST METRES FROM
THE BLAST.
THE HEAT KEPT HIM FROM THE
STAIRS TO GET DOWN.
>> I HAD TO GRAB ON THE POLES
AND HANG DOWN SO I COULD JUMP TO
THE NEXT LEVEL BECAUSE THERE'S
NO LADDER.
>> Reporter: WHEN HE REACHED
THE GROUND HE FLED THE PROPERTY.
>> I RAN THE WHOLE ENTIRE WAY
OUT OF THERE.
I HAVE SEEN REFINERY FIRES AND
THEY'RE TERRIBLE.
>> Reporter: HE WASN'T THE
ONLY ONE RUNNING.
>> YOU COULD SEE JUST HERDS OF
WORKERS IN THEIR BLE BLUE
COVER-ALLSS
EVACUATING THE PREMISES.
AND ONE CAME BY IN HIS TRUCK AND
SAID, GET OUT OF HERE.
>> Reporter: MANY CLOSE TO THE
REFINERY FLED TOO.
>> WE'RE IN WHAT IS CALLED THE
RED ZONE.
SO IF ALL ELSE FAILS AND THAT
PLACE DID GO, WE'RE DONE.
>> Reporter: IRVING OIL SAID
THAT THE EXPLOSION AND THE
SUBSEQUENT FIRE OCCURRED WHEN A
DIESEL-TREATING UNIT
MALFURPKSED.
MALFUNCTIONED.
BUT THE COMPANY SAYS THAT IT'S
TOO EARLY TO SAY WHAT CAUSED THE
PROBLEM.
>> WE HAVE TO UNDERSTAND WHAT
CAUSED IT AND MAKE SURE THAT WE
HAVE ISOLATED THAT INCIDENT
BEFORE WE DO ANYTHING MOVING
FORWARD IN THE OPERATION.
>> Reporter: THE FACILITY IS
THE LARGEST REFINERY IN CANADA,
CAPABLE OF PRODUCING MORE THAN
320,000 BARRELS PER DAY.
IT'S UNCLEAR HOW LONG THE
REFINERY WILL BE SHUT DOWN AND
WHAT IMPACT THAT MIGHT HAVE ON
CUSTOMERS IN CANADA AND THE
UNITED STATES.
>> IT'S THANKSGIVING WEEKEND.
THE FACT THAT NO ONE WAS HURT
SERIOUSLY OR KILLED DURING THIS
INCIDENT I THINK IS SOMETHING TO
BE VERY THANKFUL FOR.
>> Reporter: AT LEAST FOUR
PEOPLE WERE TAKEN TO HOSPITAL.
JONATHAN WRIGHT INJURED HIS
HAND, KNEE AND FOOT.
HE SAYS HE'S NOT GOING BACK TO
WORK.
>> THAT COULD HAVE KILLED SO
MANY PEOPLE, INCLUDING MYSELF.
SO I'M PRETTY UPSET ABOUT IT.
>> Reporter: HE PLANS TO FLY
HOME TO FLORIDA TOMORROW.
KAYLA HOUNSELL, CBC NEWS, SAINT
JOHN.
>> Ian: WE WANT TO PLAY YOU MORE
OF KAYLA'S INTERVIEW WITH
JONATHAN WRIGHT.
HIS STORY OF BEING INSIDE OF
THAT REFINERY AND SEEING THE
EXPLOSION FIRSTHAND.
TONIGHT HE'S "OUR WITNESS."
>> I HAVE NEVER SEEN ANYTHING
LIKE THAT IN MY ENTIRE LIFE.
I THOUGHT THAT I WAS DEAD FOR
SURE.
LIKE, GUARANTEED DEAD.
I WAS AT WORK AND WE WERE JUST
SITTING AROUND AND I WAS TALKING
WITH THE OTHER TECHNICIAN AND
THAT'S WHEN THE EXPLOSION
HAPPENED.
EVERYTHING JUST TURNED ORANGE.
I MEAN, YOU FELT THE HEAT ON
YOUR FACE AND EVERYTHING AND
SMOKE STARTED COMING IN.
WE HAD TO GET THE HELL OUT OF
THERE BUT IT WAS REALLY BAD.
THE SWINGING TO THE SCAFFOLDING
POLES AND WALKING UP THE PIPES
TO GET OUT OF THERE.
IT WAS TERRIBLE BUT I DIDN'T
WANT TO GET BURNED, YOU KNOW.
I COMPLETELY LEFT THE PLANT.
SOME OF MY CO-WORKERS STAYE STAYED AND
I JUST DIDN'T WANT TO BE THERE.
AND PEOPLE WERE DRIVE ASKING
THEY MADE A U-TURN AND THERE
WERE TWO OLD LADIES IN A CAR AND
I JUMPED IN WITH THEM.
I'M NOT GOING TO GO BACK TO
THERE AND I'M GOING TO GO HOME
AND GET MY WRIST CHECKED OUT AND
EVERYTHING.
>> Reporter: YOU'RE DONE?
>> YEAH, I'M GOING TO FLY HOME.
>> Ian: HERE'S A LOOK AT WHAT
ELSE WE'RE WORKING TONIGHT...
>>> A NEW TWIST IN THE
DISAPPEARANCE OF THE HEAD OF
INTERPOL.
HE'S UNDER ARREST AND UNDER
INVESTIGATION.
>>> AND THE U.S. PRESIDENT SAYS
THAT THE ACCUSATIONS AGAINST
BRETT KAVANAUGH WERE "A HOAX."
THIS IS DONALD TRUMP AS HE HOSTS
A CEREMONY FOR THE NEWEST
SUPREME JUSTICE.
>>> FIRST THOUGH, MORE ABOUT
THAT HORRIFIC LIMO CRASH IN NEW
YORK STATE THAT KILLED 20
PEOPLE.
>> WE TAKE IT FOR GRANTED, YOU
LEAVE THE HOUSE IN THE MORNING
AND SOMETIMES YOU NEVER SEE YOUR
LOVED ONES AGAIN.
>> Ian: GOVERNOR ANDREW CUOMO
ARTICULATING WHAT MANY NEW
YORKERS MAY BE FEELING TONIGHT
AFTER A STRETCH LIMOUSINE FILLED
WITH FRIENDS CELEBRATING A
BIRTHDAY HIT ANOTHER VEHICLE,
KILLING EVERYONE INSIDE, ALONG
WITH TWO PEDESTRIANS.
AMONG THOSE KILLED WAS FOUR
SISTERS, TWO BROTHERS, AT LEAST
THREE COUPLES.
THE CRASH HAPPENING IN THE SMALL
TOWN OF SCHOHARIE AT AN
INTERSECTION WITH A HISTORY OF
COLLISIONS.
CUOMO ALSO SHARED THIS KEY
DETAIL IN THE INVESTIGATION SO
FAR...
>> THAT VEHICLE WAS INSPECTED BY
THE NEW YORK STATE DEPARTMENT OF DEPARTMEN T OF
TRANSPORTATION LAST MONTH AND
FAILED AND WAS NOT SUPPOSED TO
BE ON THE ROAD.
>> Ian: WE'VE ALSO LEARNED THAT
THE LIMO DRIVER HIMSELF WAS NOT
PROPERLY CERTIFIED.
>> THE DRIVER DIDN'T HAVE THE
PROPER LICENCE TO OPERATE IT,
SO, NO, IT SHOULDN'T HAVE BEEN
ON THE ROAD.
>> Ian: OTHER VEHICLES BELONGING
TO THE PRESTIGE LIMOUSINE
SERVICE, HAVE RECORDED SAFETY
VIOLATIONS FIVE TIMES IN THE
LAST COUPLE YEARS ALONE.
SEVERAL HAVE BEEN ORDERED OFF
THE ROAD IN THE PAST.
SAFETY OFFICIALS NOW HOPE THAT
THE LIMO'S BLACK BOX RECORDER
WILL DETERMINE WHETHER THE
17-YEAR-OLD LIMO WAS
STRUCTURALLY SOUND, IF ITS
BRAKES WERE WORKING PROPERLY.
WE DO KNOW THAT THE PASSENGERS
TEXTED LOVED ONES ABOUT WHAT
THEY CONSIDERED THE LIMO'S
SHODDY CONDITION JUST BEFORE THE
CRASH, CALLING THE ENGINE NOISE
"DEAFENING."
FRIENDS AND FAMILY ARE TRYING TO
PROCESS THE MAGNITUDE OF THE
TRAGEDY.
>> THEY WERE ALL VERY ACTIVE
PARENTS AND INVOLVED IN THEIR
CHILDREN'S LIVES.
>> THEY WERE VERY SMART AND THEY
WERE BEAUTIFUL AND THEY WERE --
THEY LIVED LIFE TO THE FULLEST.
>> Ian: A CANDLELIGHT VIGIL FOR
THE CRASH VICTIMS WAS HELD
TONIGHT AT A POPULAR PEDESTRIAN
BRIDGE NOT FAR FROM THE ACCIDENT
SITE.
>>> STRETCH LIMOS HAVE WORRIED
AMERICAN SAFETY EXPERTS FOR
YEARS.
STRETCHING VEHICLES ADDS
THOUSANDS OF KILOGRAMS AND CAN
UNDERMINE THE RESTROOM SAFETY
SPECS.
IN CANADA IT VARIES BY REGION.
IN ONTARIO, MODIFIED VEHICLES
MUST BE APPROVED BY THE
MANUFACTURER, LIKE FORD OR G.M.,
AND THEN INSPECTED AT LEAST ONCE
A YEAR.
IT'S EVEN MORE STRICT IN TORONTO
WITH MANDATORY INSPECTIONS EVERY
SIX MONTHS.
AN URGENT WARNING TONIGHT FROM
SOME OF THE WORLD'S TOP
SCIENTISTS, THEY SAY THAT WE
STILL HAVE A CHANCE TO LIMIT THE
EFFECTS OF CLIMATE CHANGE AND
SAVE COUNTLESS LIVES BUT ONLY IF
MUCH MORE IS DONE IMMEDIATELY TO
SLOW THE EARTH'S WARMING.
THE SCIENTISTS SAY THAT IF
PEOPLE AROUND THE WORLD FOLLOW
THEIR NEW RECOMMENDATIONS THAT
THERE WILL BE FEWER DEATHS FROM
HEAT, SMOG AND INFECTIOUS
DISEASES BECAUSE THERE WILL BE
FAR FEWER HEAT WAVES AND FLOODS.
SEA LEVELS WON'T RISE AS MUCH.
AND MOST OF THE WORLD'S CORAL
REEFS WILL BE SAVED FROM DYING.
RON CHARLES LOOKS AT WHAT NEEDS
TO BE DONE.
>> Reporter: THE MELTING POLAR
ICE, THE DROUGHT, THE
MEGA-STORMS, CLIMATE SCIENTISTS
SAY THEY'RE ALREADY THE RESULTS
OF THE GLOBE WARMING BY ONE
DEGREE SINCE THE INDUSTRIAL AGE.
>> WE ARE SEEING...
>> Reporter: IN THEIR REPORT
TODAY THE SCIENTISTS WITH THE
INTERGOVERNMENTAL PANEL ON
CLIMATE CHANGE ISSUED A DIRE
WARNING THAT THE EARTH CAN ONLY
HANDLE ANOTHER HALF DEGREE MORE.
>> FOUFOR ECOSYSTEMS AND
LIVELIHOODS IT'S VERY CLEAR THAT
HALF A DEGREE MATTERS.
>> Reporter: RIGHT NOW AS PART
OF THE 2015 PARIS AGREEMENT,
COUNTRIES AROUND THE WORLD HAVE
PLEDGED TO LIMIT OVERALL GLOBAL
WARMING TO 2-DEGREES ABOVE
PRE-INDUSTRIAL TEMPERATURES.
THE REPORT'S AUTHORS SAY THAT
TARGET SHOULD BE KEPT BELOW
1.5-DEGREES.
TOUGH TO DO, BUT POSSIBLE.
>> LIMITING WARMING TO 1.5° C
IMPLIES CHANGES TO AN
UNPRECEDENTED SCALE.
IT MEANS DEEP EMISSION
REDUCTIONS IN ALL SECTORS.
>> Reporter: THE REPORT
SUGGESTS THAT EVERYTHING FROM
HOW WE GET AROUND TO WHAT WE EAT
WOULD HAVE TO CHANGE FAST.
A 1.5-DEGREE SEEMS DAUNTING,
ESPECIALLY WITH CLIMATE CHANGE
SKEPTIC DONALD TRUMP SET TO PULL
THE U.S. OUT OF THE PARIS
AGREEMENT ALL TOGETHER.
A CANADIAN AUTHOR OF TODAY'S
REPORT SAYS THAT NOW IS THE TIME
FOR ALL GOVERNMENTS TO STEP UP.
>> I AM HOPEFUL, BUT ON THE
POLITICAL SIDE I AM LESS HOPEFUL
BECAUSE EVEN THE GOVERNMENTS
THAT SORT OF PROFESS TO TAKE
CLIMATE CHANGE VERY SERIOUSLY,
IN THE END WILL NOT ACT
ACCORDING TO WHAT IS REQUIRED.
AND THIS DOES INCLUDE CANADA.
>> Reporter: THE SCIENTISTS
SAID THAT ONE MORE WARNING, IF
THEIR RECOMMENDATIONS AREN'T
FOLLOWED THE GLOBAL TEMPERATURE
INCREASE COULD SURPASS
1.5-DEGREES AS EARLY AS 2030.
RON CHARLES, CBC NEWS, TORONTO.
>> Ian: THERE ARE A LOT OF
DIFFERENT VIEWS ON HOW THE
GOVERNMENTS SHOULD DEAL WITH
CLIMATE CHANGE.
ON FRIDAY WE HEARD FROM DOUG
FORD WHO WAS IN ALBERTA
ADVOCATING AN END TO THE CARBON
TAX.
WE'LL TELL YOU ABOUT A DIFFERENT
PERSPECTIVE.
BOB WARD IS AN ADVOCATE FOR
GOVERNMENT ACTION TO CURB CARBON
EMISSIONS.
HE'S WITH THE CLIMATE CHANGE
RESEARCH INSTITUTE WITH THE
LONDON SCHOOL OF ECONOMICS.
AND HE JOINED US FROM LONDON.
SO CAN YOU GIVE US AN EXAMPLE OF
A COUNTRY THAT IS GETTING IT
RIGHT WHEN IT COMES TO TRY TO
DEALING WITH CLIMATE CHANGE?
>> WELL, EVERY COUNTRY NEEDS TO
DO MORE, LIKE THE UNITED
KINGDOM, FOR EXAMPLE.
SINCE 1990 IT REDUCED ITS ANNUAL
EMISSION OF GREENHOUSE GASES BY
MORE THAN 40%.
AND ITS ECONOMY HAS EXPANDED BY
MORE THAN 70%.
SO IT SHOWS THAT YOU CAN HAVE
ECONOMIC GROWTH AND REDUCE
GREENHOUSE GASES.
WE HAVE DONE THAT MAINLY BY
CHANGING OUR ELECTRICITY SYSTEM.
WE'VE BECOME LESS DEPENDENT ON
COAL SPECIFICALLY AS A SOURCE OF
ELECTRICITY.
BUT WE'RE ALSO DOING MORE IN
TERMS OF ENERGY EFFICIENCY AND
THAT'S HELPING HOUSEHOLDS, OF
COURSE, AND THEY'RE PAYING
SMALLER BILLS THAN THEY DID 10
YEARS AGO BECAUSE THEY'RE SAVING
MORE ENERGY.
WE STILL HAVE A LONG WAY TO GO.
WE'RE NOW LOOKING AT HOW QUICKLY
WE CAN BRING IN AN ELECTRIC CAR.
WE'VE GOT A BIG CHALLENGE IN
TERMS OF REPLACING OUR CENTRAL
HEATING SYSTEMS WHICH RUN ON
GAS.
AND WE'RE LOOKING AT
ALTERNATIVES.
PERHAPS EVEN CHANGING THE WHOLE
SYSTEM OVER TO HYDROGEN.
AND WE'RE ALSO LOOKING AT OUR
DIETS.
PEOPLE ARE GENERALLY EATING LESS
MEAT BECAUSE IT'S A HEALTHIER
DIET.
THAT'S ALSO HELPING WITH
GREENHOUSE GAS EMISSIONS BECAUSE
RED MEAT IS A PARTICULARLY
WASTEFUL FORM OF FOOD.
THERE'S A LOT OF RESOURCES TO
KEEP LIVESTOCK AND THAT
LIVESTOCK EMITS A LOT OF METHANE
WHICH IS AN EVEN MORE POWERFUL
GREENHOUSE GAS AND CARBON
DIOXIDE.
>> Ian: IN CANADA WE'RE SEEING
SOME POLITICIANS EQUATE OPPOSING
A CARBON TAX AS A WAY OF SAVING
MONEY FOR TAXPAYERS, WHICH
SOUNDS APPEALING TO AT LEAST
SOME VOTERS.
>> YES, BUT THAT'S A FALSEHOOD
BECAUSE WHAT IS HAPPENING IS
THAT PEOPLE ARE PAYING MORE
THROUGH THE IMPACTS OF CLIMATE
CHANGE.
AND THE PEOPLE WHO ARE PAYING
ARE THOSE MOST VULNERABLE IN
SOCIETY.
YOU HAVE TO ASK YOURSELF IF
YOU'RE PREPARED TO PUT THAT
EXTRA PRICE ON THE PEOPLE WHO
EXPERIENCE FLOODING, THE PEOPLE
WHO ARE SUFFERING FROM DROUGHT,
THE PEOPLE WHO ARE SUFFERING
FROM COASTAL FLOODING WHEN THERE
ARE STORMS.
ALL OF THOSE THINGS ARE NOW
LINKED TO CLIMATE CHANGE AND THE
CARBON TAXES, ALL THEY DO IS
HELP TO REDISTRIBUTE THE COSTS
FROM THE PEOPLE WHO ARE CAUSING
THE PROBLEM, I.E., THOSE PEOPLE
WHO ARE RESPONSIBLE FOR
GREENHOUSE GAS EMISSIONS AND
PUTTING THE PRICE BACK ON THEIR
SHOULDERS RATHER THAN ON THE
PEOPLE WHO ARE DEALING WITH THE
CONSEQUENCES.
THIS IS REALLY ABOUT THE
FAIRNESS OF THE SYSTEM.
IT'S SIMPLY NOT FAIR TO ALLOW
PEOPLE TO EMIT GREENHOUSE GASES
AND TO EXPECT EVERYONE ELSE TO
PICK UP THE COSTS.
>> Ian: BOB WARD, THANK YOU FOR
SPEAKING WITH US.
>>> NOW TO A MISSING PERSONS
CASE THAT HAD THE WORLD LOOKING
FOR ANSWERS.
MENG HONGWEI WAS WITH INTERPOL
WHEN HE DISAPPEARED 13 DAYS AGO.
BUT MENG WAS A SENIOR OFFICIAL
OF THE RULING COMMUNIST PARTY.
WHEN HE TOOK THE INTERPOL JOB
TWO YEARS AGO SOME FEARED THAT
HE MIGHT BE A TOOL OF THE
REGIME.
AS SASA PETRICIC TELLS US, HE
NOW SEEMS MORE OF A TARGET.
>> Reporter: IT SEEMS LIKE
SOMETHING OUT OF A MYSTERY
NOVEL.
THE HEAD OF INTERPOL FLIES FROM
FRANCE TO HIS NATIVE CHINA AND
APPARENTLY DISAPPEARS AMID
BEIJING'S SECRECY.
MENG HONGWEI, THE FACE OF THE
WORLD POLICE BODY, GONE.
HE SENDS ONE FINAL CELLPHONE
TEXT TO HIS WIFE, AN OMINOUS,
JOAJY OEMOJI OF A BUTCHER KNIFE AND TO
WAIT FOR HIS CALL.
SHE SAID IT NEVER CAME.
SHE TELLS REPORTERS THAT SHE'S
WORRIED ABOUT HER HUSBAND'S
SAFETY.
AND FOR DAYS EVEN THE SLEUTHS AT
INTERPOL CAN'T FIND THEIR
LEADER.
AT A NEWS CONFERENCE TODAY THE
CHINESE FOREIGN MINISTRY
OFFICIAL CONFIRMED THAT MENG IS
BEING HELD BY BEIJING.
>> [SPEAKING CHINESE]
>> Reporter: MENG HONGWEI IS
SUSPECTED OF BRIBERY AND BEING
INVESTIGATED FOR CORRUPTION,
SAID THE SPOKESMAN.
MENG HAS SUBMITTED HIS
RESIGNATION AS PRESIDENT OF
INTERPOL, HE SAID.
IT'S NOT THE FIRST TIME THAT
SOMEONE HAS SIMPLY VANISHED HERE
HERE.
CHINA'S BEST KNOWN ACTRESS BIG
BING DISAPPEARED IN JULY, ONLY
TO APPEAR LAST WEEK WITH AN
ONLINE APOLOGY AND A BILL FOR
MILLIONS IN UNPAID TAXES.
SHE PRAISED THE COMMUNIST PARTY
FOR ITS HELP.
THE HONG KONG BUSINESSMEN HAVE
BEEN FORCIBLY AND SECRETLY
BROUGHT TO MAINLAND CHINA TO
FACE CHARGES AND THE HUNDREDS OF
PARTY OFFICIALS, EVEN TOP ONES,
HAVE BEEN SNARED IN A CAMPAIGN
TO STOP CORRUPTION.
[Applause]
POLITICS MAY ALSO HAVE PLAYED A
ROLE IN THE CASE OF MENG AS
RUMOURS SWIRL IN BEIJING THAT HE
WAS ASSOCIATED WITH A GROUP THAT
HAS FALLEN OUT OF FAVOUR WITH
PRESIDENT XI JINPING AND CHINA'S
RULING ELITE.
WHATEVER THE REASON FOR MENG'S
DETENTION IT MUST HAVE BEEN
IMPORTANT TO CHINA.
THEY TOOK PRIDE IN THE PRESIDENT
OF INTERPOL AND NOW ITS
REPUTATION WILL TAKE A HIT.
THE WAY THAT THIS UNFOLDED
HIGHLIGHTS THE NATURE OF THE
JUSTICE SYSTEM HERE, STILL
LARGELY CLOAKED IN SECRECY.
SASA PETRICIC, CBC NEWS,
BEIJING.
>> Ian: NOW TO WASHINGTON WHERE
A VICIOUS POLITICAL FIGHT HAS
CULMINATED IN THIS MOMENT OF
TRIUMPH FOR BRETT KAVANAUGH.
>> THE SENATE CONFIRMATION WAS
CONTENTIOUS AND EMOTIONAL.
I TAKE THIS OFFICE WITH
GRATITUDE AND NO BITTERNESS.
>> Ian: AT THE WHITE HOUSE
TONIGHT KAVANAUGH REFERRED TO
THE SEXUAL ASSAULT ACCUSATION
AGAINST HIM WHICH DELAYED HIS
CONFIRMATION AND THREATENED TO
DERAIL IT.
EARLIER TODAY TRUMP DENOUNCED
THOSE ACCUSATIONS IN HIS
STRONGEST TERMS YET.
>> President Donald Trump: THE
THINGS THAT THEY SAID ABOUT HIM,
I DON'T THINK THEY EVER HEARD OF
THE WORD.
IT WAS ALL MADE UP, IT WAS
FABRICATED AND IT WAS A
DISGRACE.
>> Ian: TRUMP BLAMED THE WHOLE
CONTROVERSY ON STEAMING
DEMOCRATS.
HE SAID THAT ANY ATTEMPT TO
IMPEACH KAVANAUGH WOULD BE AN
INSULT TO ALL AMERICANS.
>> YOU HAVE TO FOLLOW THE
WEATHER AND THAT YOU HAVE LISTEN
WHEN THEY SAY TO EVACUATE.
DON'T WAIT TO THE LAST MINUTE.
>> Ian: THERE'S A RACE AGAINST
TIME IN THE FLORIDA PANHANDLE.
THEY'RE IN THE PATH OF HURRICANE
MICHAEL.
A STATE OF EMERGENCY HAS BEEN
DECLARED FOR FLORIDA AND
ALABAMA.
THE STORM IS EXPECTED TO
MAKELANDFALL WEDNESDAY
LANDFALL ON WEDNESDAY.
JOHANNA WAGSTAFFE IS WATCHING
THIS STORM FOR US.
JO, EXPLAIN FOR US WHY THERE'S
PARTICULAR CONCERNS ABOUT THIS
STORM.
>> Reporter: WELL, IAN,
HURRICANE MICHAEL IS HIGHLY
LIKELY TO BECOME THE STRONGEST
STORM TO MAKE U.S. LANDFALL SO
FAR THIS SEASON.
AS IT MOVES ACROSS THE GULF OF
MEXICO OVER THE NEXT 36-48 HOURS
IT WILL MOVE INTO VERY WARM
WATERS, MUCH WARMER THAN NORMAL
FOR THIS TIME OF YEAR, AND THAT
WILL FEED INTO WHAT IS CALLED
RAPID INTENSIFICATION.
SO GROWING FROM A CATEGORY 1 TO
A CATEGORY 3 IN JUST UNDER TWO
DAYS.
THAT WILL MAKE IT A MAJOR
HURRICANE UPON LANDFALL.
AND THE OTHER CONCERN AS THE
GULF OF MEXICO HAS SHOWN US IN
ITS HISTORICAL TRACKS, STORM
SURGE IS A BIG CONCERN WITH
THESE KINDS OF LAND FALLING
SYSTEMS.
THEY HAVE A VERY SHALLOW BUT
LONG COASTLINE.
AND THAT IS A BIG CONCERN WITH
THIS STORM, IAN.
>> Ian: YOU KNOW THE LAST BIG
STORM TO ROLL INTO THE UNITED
STATES DOES DID NOT MEET THE
EXPECTATIONS OF FORECASTERS IN
TERMS OF WHERE IT WAS AND HOW
STRONG IT WAS.
BUT THIS ONE SEEMS DIFFERENT
THOUGH?
>> Reporter: IT'S TRUE,
THERE'S A MUCH HIGHER CONFIDENCE
IN THE FORECAST MODELS, EVEN
THIS EARLY OUT, AS FAR AS THE
EXACT LANDFALL, THE INTENSITY
AND THE TIMING.
NOW I WANT TO SHOW YOU A SERIES
OF THE DIFFERENT FORECAST
MODELS.
THIS IS WHAT WE CALL A SPAGHETTI
PLOT.
YOU CAN SEE HOW THEY'RE ALL
TARGETING IN ON THAT FLORIDA
PANHANDLE.
NOW THERE'S STILL A FEW OUTLIERS
AND THERE'S UNCERTAINTY AS FAR
AS THE TIMING, A RANGE BETWEEN
WEDNESDAY MORNING AND WEDNESDAY
EVENING.
AND THAT MAY CHANGE EXACT
LANDFALL.
BUT, IAN, THIS IS A MUCH HIGHER
CONFIDENCE THAN WE'RE USED TO
SEEING THIS FAR OUT.
>> Ian: JOHANNA, THANK YOU.
>> Reporter: YOU'RE WELCOME.
>> Ian: THERE'S A LOT MORE TO
COME TONIGHT ON "THE
NATIONAL"...
>>> THEY HAVE ENTERTAINED
CHILDREN AND SOLD MILLIONS OF
ALBUMS.
THEY WILL HAVE A FAREWELL TOUR.
>>> IT MAY NOT LOOK LIKE MUCH
ANYMORE BUT THIS IS A PIECE OF
CANADIAN HISTORY AND IT'S UP FOR
SALE.
WE'LL TELL YOU WHY.
>>> AND LATER AN IN-DEPTH
INVESTIGATION INTO APPLE.
"THE NATIONAL" GOES UNDERCOVER
TO EXAMINE THE TACTICS THAT CAN
MAKE YOU SPEND BIG BUCKS INSTEAD
OF MAKING A SIMPLE REPAIR.
>> BASICALLY ALL OF THE
COMPONENTS WE NEED TO REPLACE
IT'S GOING TO COST MORE THAN
$1,000.
>> IT WILL COST MORE THAN A
THOUSAND DOLLARS?
>>
(*)
(*) I LOVE YOU
?OIS >> Ian: FOR DECADES, THEY HAVE
LOVED THE TRIO THAT BECAME A DUO
AFTER LOIS DIED OF CANCER THREE
YEARS AGO.
BUT HER LEGACY LIVES ON THROUGH
THE MUSIC.
NOW IN THEIR 70s, SHARON AND
GRAHAM LOVE PERFORMING AS MUCH
AS EVER.
OUR TASHAUNA REID RECENTLY
CAUGHT UP WITH THEM AS THEY
GEARED UP FOR ONE LAST TOUR.
(*)
* THEY TALK ABOUT LOVE
* TALK ABOUT
>> Reporter: WHEN SHARON AND
GRAHAM MORRISON STARTED MAKING
MUSIC 40 YEARS AGO THEY HAD NO
IDEA THEY'D STILL BE AT IT
TODAY.
>> WE THOUGHT THAT WE'D MAKE A
RECORD AND IT WOULD BE NICE.
>> BUT VERY, VERY QUICKLY IT
BECAME CLEAR THAT A CAREER WAS
UNFOLDING IN FRONT OF US.
* ZOOM ZOOM ZOOM
>> Reporter: IN 1978, ALONG
WITH THE LATE LOIS, THE THREE
MADE THEIR BEVIEW.
>> CHURCH CHOIRS, THOSE ARE ALL
MOSTLY GONE.
PEOPLE HAVE THE URGE TO PUT
THEIR VOICES TOGETHER AND TO
SING TOGETHER SO ABSENT THOSE
THINGS WE JUST KIND OF WALKED IN
AND SAID, OKAY, COME WITH US.
>> Reporter: THEIR UNCANNY
ABILITY TO CONNECT WITH KIDS AND
ADULTS TOOK THEM ACROSS CANADA
AND THE U.S., EVEN A PERFORMANCE
AT THE WHITE HOUSE.
THE TRIO SOLD MORE THAN THREE
MILLION ALBUMS AND STARRED IN
THEIR OWN TV SHOWS.
>> HI, SHARON.
>> HI, SHANNA.
>> OUR CONCERTS AND THE KIDS
STOOD UP TO DO SOMETHING, SO DID
THE PARENTS.
WHATEVER THEY DID, THEY DID
TOGETHER.
AND I THINK THAT IT WAS A RICH
EXPERIENCE FOR FAMILIES TO SHARE
THAT.
THIS WAS OUR 10th
ANNIVERSARY...
>> Reporter: DESPITE THE
EVER-CHANGING LANDSCAPE OF
CHILDREN'S ENTERTAINMENT, THE
GROUP MANAGED TO STAY RELEVANT
FOR GENERATIONS OF FANS.
>> WHEN WE DO OUR CONCERTS,
NOTHING HAS CHANGED.
THEY RESPOND IN EXACTLY THE SAME
WAY.
>> ONCE YOU PULL THEM AWAY FROM
THEIR SCREENS --
>> THEY'RE READY TO PARTICIPATE
AND DO IT AND BE PART OF IT.
>> Reporter: AND NOW SHARON
AND BRAM ARE GOING ON TOUR ONE
LAST TIME ACROSS CANADA.
INCLUDING A STOP WHERE IT ALL
STARTED AT YOUNG PEOPLE THEATRE
IN TORONTO.
>> THEY ESTABLISHED THAT
INTIMATE RELATIONSHIP WITH AN
AUDIENCE AND ALSO THE LIVE
CONNECTION.
AND I THINK THAT OVER THE YEARS
THEY'VE MAINTAINED THAT SENSE
THAT THE AUDIENCE IS WITH THEM
AND SINGING ALONG WITH THEM.
(*)
>> Reporter: THIS FAMILY HAS
SHARED LOVE FOR THEIR MUSIC
ACROSS THREE GENERATIONS, EVEN
AT A WEDDING.
>> MY FATHER/DAUGHTER DANCE WAS
THIS BECAUSE IT WAS JUST
SOMETHING THAT MY DAD AND I --
IT CAME TO MIND AS SOMETHING
THAT WE SHARED WHEN I WAS A KID.
>> THEY'RE ROOTED IN WHAT IS
GOOD AND SORT OF A GOOD SENSE OF
VALUES.
>> THEY'RE FAMILIAR AND THEY'RE
FUN AND YOU CAN BE SILLY AND
IT'S JUST NICE TO HAVE SOMETHING
THAT YOU CAN SHARE ALL TOGETHER.
(*)
>> Reporter: AND AS SHARON AND
BRAM HEAD ON THE ROAD ONE LAST
TIME THEY SAY THAT THEY'RE
GRATEFUL FOR THE CAREERS THEY'VE
HAD.
>> IF WE HAD TO IDENTIFY ONE
REALLY KEY THING THAT WE WOULD
HAVE HOPED TO DO, THAT WOULD BE
BRINGING MUSIC AND PUTTING MUSIC
INTO PEOPLE'S LIVES SO IT'S
THEIRS FOREVER.
(*)
>> Reporter: TASHAUNA REID,
CBC NEWS, TORONTO.
>> Ian: UP NEXT ON "THE
NATIONAL"... WE GO IN-DEPTH AND
UNDERCOVER TO INVESTIGATE APPLE.
ARE PEOPLE PRESSURED TO BUY NEW
PRODUCTS INSTEAD OF REPAIRING
THE ONES THEY ALREADY HAVE?
>> THIS STEMS FROM A MENTALITY
THAT THEY'RE THE CENTRE OF THE
(*)
(*)
>> I'M EXCITED TO SHOW YOU WHAT
IS BY FAR THE MOST ADVANCED
IPHONE WE HAVE EVER CREATED.
(*)
>> Ian: THE LAUNCH OF A NEW
IPHONE IS NEVER DULL AND IT'S
THE HYPE LIKE THIS THAT HAS MADE
APPLE ONE OF THE MOST VALUABLE
COMPANIES IN THE WORLD.
ITS CUSTOMERS ARE FIERCELY LOYAL
WHEN IT COMES TO COMPUTERS AND
ELECTRONIC GADGETS, THEY TEND TO
BUY NOTHING ELSE.
THAT'S THE THING, THEIR
FAVOURITE BRAND IS ACCUSED OF
DECEPTIVE BUSINESS PRACTISES AND
MANY OF THOSE LOYAL CUSTOMERS
ARE FEELING RIPPED OFF.
TONIGHT TERENCE McKENNA MEETS
SOME OF THE PEOPLE WHO ARE
ATTACKING THE APPLE EMPIRE.
(*)
>> Reporter: THIS IS THE IMAGE
OF AN APPLE STORE THAT THE
COMPANY WANTS YOU TO SEE.
MASSES OF CUSTOMERS HUNGRY FOR
THE LATEST PRODUCT.
KNOWLEDGEABLE YOUNG STAFFERS
EAGER TO SERVE THEM.
A MAD RUSH TO BE AMONG THE FIRST
TO BUY A BRILLIANT NEW DEVICE.
LATELY, HOWEVER, THAT POSITIVE
IMAGE IS BEING TARNISHED BY
STORIES OF CUSTOMERS BEING
OVERCHARGED FOR REPAIRS IN APPLE
STORES.
WE DECIDED TO USE A HIT
HIDDEN CAMERA TO VERIFY REPORTS
THAT APPLE CUSTOMERS ARE OFTEN
TOLD THAT THEIR MALFUNCTIONING
COMPUTERS ARE NOT WORTH FIXING,
EVEN WHEN MINOR REPAIRS COULD
REMEDY THE PROBLEM.
>> HOW ARE YOU?
>> I HAVE AN APPOINTMENT AT
2:30.
>> COME ON IN.
>> Reporter: OUR TEAM CAME TO
A TORONTO APPLE STORE WITH A MAC
BOOK COMPUTER THAT HAD A COMMON
PROBLEM -- THE SCREEN HAD
STOPPED WORKING.
>> IT'S LIKE VERY DIM WHEN I TRY
TO TURN IT ON.
>> OKAY, SO WHAT I'LL DO IS I'LL
JUMP OUT THE BACK AND HAVE A
LOOK ON THE INSIDE.
>> SURE.
(*)
>> THANK YOU FOR YOUR PATIENCE.
SO THERE IS A LOT OF LIQUID
THAT'S GOTTEN ON THE INSIDE.
SO I TOOK A LITTLE PICTURE.
THE LITTLE RED DOTS HERE,
THEY'RE NORMALLY WHITE.
IT MEANS THEY CAME INTO CONTACT
WITH LIQUID.
SO FOR IT TO BE BASICALLY ALL
OVER THE WHOLE COMPUTER, IT
MEANS IT FOUND SOMETHING'S GONE
THROUGH THE WHOLE THING.
SO THAT WOULD NEED TO BE LOOKING
AT REPLACING QUITE A FEW
COMPONENTS.
>> ARE YOU SURE?
COULD IT BE SOMETHING ELSE AS
WELL?
>> WELL, REGARDLESS OF WHAT THE
CAUSE OF IT IT IS, IF IT ISN'T
THE LIQUID, WE HAVE TO FIX THE
LIQUID.
SO IT'S NOT LIKE... WE CAN'T DO
PARTIAL REPAIRS.
>> WHAT ARE MY OPTIONS NOW?
>> WHAT I WAS GOING TO SAY IS
BASICALLY ALL OF THE COMPONENTS
WILL COST MORE THAN A THOUSAND
DOLLARS.
>> TO FIX IT ENTIRELY WILL COST
MORE THAN A THOUSAND DOLLARS?
>> YEAH.
SO AT THE VERY LEAST WE'D NEED
TO REPLACE THE LOGIC BOARD AND
THE TOP CASE.
SO WE'RE LOOKING AT $600 AND
$1,100 WITH A LABOUR OF $10 ON.
AND THEN IF WE NEED TO REPLACE
THE DISPLAY THAT'S ANOTHER $780.
SO THE DISPLAY -- WE MAY NOT
NEED TO REPLACE.
BUT WE'RE STILL LOOKING AT A
TOTAL AROUND $1,200.
>> WOW!
JUST TO BE CLEAR THERE'S NO
CHEAPER ALTERNATIVE FOR THIS?
>> UM... I MEAN THAT COST IS
VERY CLOSE TO THE COST OF BUYING
A NEW COMPUTER.
IN TERMS OF FIXING IT IN THE
STORE?
NO.
>> Reporter: MANY APPLE
CUSTOMERS HAVE SHARED SIMILAR
EXPERIENCES.
SO WE DECIDED TO DOUBLE CHECK
THE DIAGNOSIS.
ON FIRST AVENUE IN MANHATTAN
THERE'S A SMALL COMPUTER REPAIR
STORE RUN BY LEWIS ROSSMAN.
HE STARTED FIXING COMPUTERS IN
COLLEGE AND NOW MAKES
YouTube VIDEOS TEACHING
PEOPLE HOW TO REPAIR COMPLEX
ITEMS.
>> OVERALL APPLE TRIES TO GET
YOU TO PURCHASE A NEW DEVICE
INSTEAD OF REPAIR YOUR OLD
ONE...
>> Reporter: HIS VIDEOS OFTEN
DRAW MILLIONS OF VIEWS.
WE BROUGHT HIM THE COMPUTER THAT
THE APPLE STORE IN TORONTO SAYS
IS NOT WORTH FIXING.
>> HAVE A SEAT.
>> SO THIS IS A MAC BOOK PRO
THAT THE APPLE STORE SAID IT
WOULD COST $1,200 TO FIX AND
WASN'T WORTH DOING.
>> OKAY LET'S LOOK TO SEE IF
THAT IS TRUE.
YOU CAN SEE THE APPLE LOGO
THERE.
IF I TAKE A LIGHT AND I PUT IT
THROUGH THERE, YOU CAN SEE
EVERYTHING ON THE SCREEN.
THIS IS MY MICROSCOPE LIGHT AND
WHEN I PUT IT RIGHT THROUGH
HERE, YOU CAN SEE THAT THERE'S A
CURSOR THERE AND IT'S MOVING.
SO MOST OF THE SCREEN IS WORKING
PROPERLY.
IT'S JUST THAT THE BACK LIGHT IS
NOT WORKING.
THIS COULD BE EITHER DUE TO A
BAD SCREEN, A BAD MOTHER BOARD,
A BAD CABLE.
WE'LL FIGURE THAT OUT ONCE WE
OPEN IT UP.
ALL RIGHT, SO LET'S TAKE A LOOK
ON THE INSIDE OF THIS.
NOW THIS IS WHERE THE SCREEN IS
GOING TO CONNECT TO THE
COMPUTER.
>> OKAY.
>> SO THE FIRST THING I'D WANT
TO DO IS TO EXAMINE THAT AREA TO
SEE WHAT IT LOOKS LIKE.
YOU CAN SEE THE PIN STICKING
OUT?
THAT IS THE PIN FOR THE BACK
LIGHT AND IT'S PROBABLY NOT
MAKING CONTACT BECAUSE AUTO BENT
OUTWARDS.
I GOT MY SET OF TWEEZERS OVER
HERE AND OIL JUST TROY TO PUSH
THAT BACK INTO THE SLOT AND TRY
TO GET IT BACK INTO ITS GROOVE.
SO THAT WHEN I REPLUG IN THE
CONNECTOR IT WILL WORK.
>> AT THE APPLE STORE THEY
SUGGESTED THIS WAS WATER DAMAGE.
>> YOU CAN SEE THAT THERE ARE
WATER INDICATORS THAT HAVE
TURNED RED SO THAT'S WHY THEY
GOT THAT IDEA, AND THEREBY, THE
BATTERY.
SO THIS IS A WATER INDICATOR AND
THESE TURN RED WHEN THEY SEE
LIQUID.
HOWEVER, THE THING HERE IS THAT
THESE NOT ONLY TURN RID WHEN
THEY SEE LIQUID BUT THEY TURN
RED ANYTIME THAT THERE'S
HUMIDITY.
SO IF YOU HAVE THIS IN A VERY
HUMID ROOM ALL OF THESE SENSORS
WILL TURN, EVEN IF YOU NEVER
SPILLED LIQUID ON THE MACHINE.
ALL RIGHT, SO PLUG THIS BACK IN.
AND HOPE FOR THE BEST.
AS YOU CAN SEE WE'VE GOT AN
APPLE AND WE HAVE A LIGHT.
>> SO IT'S FIXED?
THAT TOOK YOU LIKE 1.5 MINUTES.
>> MAYBE.
>> SO IF I WALKED OFF THE STREET
WITH THIS PROBLEM WHAT WOULD YOU
CHARGE FOR THE REPAIR THAT YOU
JUST DID?
>> IF SOMEBODY WANTED ME TO BEND
THE PIN BACK I WOULDN'T CHARGE
THEM FOR THAT AND I WILL SAY I
WILL REWORK YOUR ORIGINAL CABLE
AND IT MAY NOT LAST LONG TERM
BUT IT'S FREE.
IF THEY WANTED TO REPLACE THE
CABLE, FROM $75 TO $150,
DEPENDING ON THE DIFFICULTY OF
OPENING THAT.
BUT FOR THIS WE WOULDN'T CHARGE
AND 99% OF THE TIME JUST BENDING
THE PIN BACK IT WILL ALLOW IT TO
LAST TO THE END LIFE OF THE
COMPUTER.
>> WE ASKED APPLE TO RESPOND TO
THIS.
YOU SAID THAT IT WOULD COST
$1,000.
>> TO FIX IT ENTIRELY WOULD COST
MORE THAN $1,000?
>> YEAH.
>> Reporter: AND TO THE
SIMILAR CORPORATE BEHAVIOUR.
THEY DECLINED TO PROVIDE A
SPOKESMAN BUT ISSUED A STATEMENT
CLAIMING THAT THEIR CUSTOMERS
ARE BEST SERVED BY APPLE'S
CERTIFIED EXPERTS USING GENUINE
PARTS.
THEY DENIED SYSTEMATICALLY
OVERESTIMATING REPAIR COSTS.
HOW OFTEN DO PEOPLE SHOW UP HERE
WITH THE APPLE STORE TELLING
THEM THAT IT CAN'T BE FIXED OR
IT'S TOO EXPENSIVE TO FIX?
>> BETWEEN 10 AND 30 TIMES A
DAY.
>> Reporter: NO KIDDING?
>> YEAH.
>> Reporter: IN CALIFORNIA, I
FIX IT IS THE MOST SUCCESSFUL
THIRD-PARTY REPAIR BUSINESS IN
NORTH AMERICA.
THE BUSINESS TESTS CELLPHONES
AND COMPUTERS, DIAGNOSIS
PROBLEMS THAT REGULARLY OCCUR,
AND DEVELOPS THE TOOLS AND
TECHNIQUES TO REPAIR THEM.
THEY SELL THE TOOLS AND REPAIR
MANUALS OVER THE INTERNET.
I FIX IT HAS 125 EMPLOYEES AND
MAKES $21 MILLION A YEAR.
THE BUSINESS IS OWNED BY KYLE
WIENS WHO IS ALSO A LEADING
SPOKESMAN FOR THE NATIONAL RIGHT
TO REPAIR MOVEMENT.
>> IT USED TO BE THAT IF YOU
BOUGHT SOMETHING THAT YOU'D BE
ABLE TO GET IT FIXED WHEN YOU
NEEDED TO.
AND OVER TIME WE HAVE LOST THAT
ABILITY, WHETHER IT'S A VACUUM
OR A TELEVISION OR A LAPTOP.
IT'S INCREASINGLY MORE
CHALLENGING TO GET ACCESS TO THE
INFORMATION THAT YOU NEED OR FOR
LOCAL SHOPS TO GET THE PARTS.
SO RIGHT TO REPAIR IS A MOVEMENT
AND IT'S A LEGISLATION TO
RESTORE THAT ABILITY TO FIX YOUR
OWN STUFF.
>> Reporter: HOW DOES APPLE
FIT INTO THAT QUESTION?
>> APPLE WANTS COMPLETE CONTROL
OVER THE DEVICE FROM THE MOMENT
THAT YOU BUY IT ALL THE WAY
THROUGH THE END OF LIFE.
AND RIGHT TO REPAIR TAKES SOME
OF THAT CONTROL AWAY FROM THEM
AND PUTS IT IN THE HANDS OF THE
OWNER.
AND THAT'S WHERE FOR A
MANUFACTURER TO SAY THAT WE'RE
MAKING A PRODUCT AND WE'RE GOING
TO PUT IT OUT IN THE WORLD AND
CONTROL EVERY ASPECT OF WHAT
HAPPENS AFTER THE FACT IS
COMPLETE LUNACY.
>> Reporter: WE ASKED KYLE
WIENS TO SHOW US THE TRICKS THAT
APPLE USES TO FOIL REPAIRS
STARTING WITH NON-STANDARD
SCREWS.
>> THIS SCREW IS ON THE BOTTOM
OF THE MACBOOK PRO-AND YOU CAN
SEE THAT IT'S NOT LIKE ANY SCREW
THAT YOU HAVE SEEN BEFORE AND IT
TURNS OUT THAT APPLE INVENTED
THEIR OWN SCREW.
IT'S PURELY THEY WANT TO MAKE
THE DEVICES HARDER FOR NORMAL
PEOPLE TO OPEN WITH THE TOOLS
THEY ALREADY HAVE LAYING AROUND.
>> Reporter: THEN APPLE
STARTED GLUING IN BATTERIES.
>> THIS IS AN iPHONE 8 AND
THIS IS THE BATTERY AND IT'S
GLUED IN AND THAT'S UNFORTUNATE,
IT DOESN'T NEED TO BE GLUED IN.
BATTERIES DIDN'T USED TO BE
GLUED IN.
IT'S A COMMAND ADHESIVES.
OKAY.
YEP, AND IT BROKE.
AND SO... THERE'S YOUR HOME
BUTTON.
>> Reporter: ON SOME APPLE
PHONES THE HOME BUTTON WOULD
HAVE TO BE REPLACED IF THE
SCREEN CRACKS.
IT WAS A CHEAP AND EASY REPAIR
BUT THEN APPLE REPROGRAMMED THE
OPERATING SYSTEM TO DETECT
NON-AUTHORIZED HOME BUTTONS AND
THE PHONE WOULD SUDDENLY STOP
WORKING.
>> IT'S LIKE YOU'RE DRIVING YOUR
CAR AND YOU MAYBE CHANGE OUT THE
TIRES AND YOU HAVE AFTER-MARKET
TIRES AND TESLA PUSHES OUT A
SOFTWARE UPDATE AND YOUR CAR
STOPS DRIVING BECAUSE OF THOSE
AFTER-MARKET TIRES.
IT'S FROM THE MENTALITY THEY'RE
THE CENTRE OF THE UNIVERSE AND
NO ONE ELSE IS DOING ANYTHING
WITH THEIR PRODUCT.
>> Reporter: APPLE INSISTS
THAT ITS PRODUCTS ARE BEST
SERVICED BY ITS OWN STAFF AND
CLEARLY SEES UNAUTHORIZED
THIRD-PARTY REPAIR BUSINESSES AS
THE ENEMY.
LEWIS ROSSMAN AND I FIX IT HAVE
RECEIVED LEGAL THREATS FROM THE
COMPANY WHEN THEY PUBLISHEDY
SCHEMATICS AND REPAIR MANUAL
INFORMATION.
>> I WOULD BE HAPPY WITH A
ROLLBACK ON THE INTELLECTUAL
PROPERTY LAW AND THE
IMMIGRATIONS AND CUSTOMS
ENFORCEMENT LAW THAT ALLOW
PEOPLE TO BE EITHER THROWN IN
JAIL OR PROSECUTED FOR IMPORTING
PARTS AND FOR SHOWING SCHEMATIC.
>> IF YOU POST THAT MANUAL
ONLINE THEY'LL SEND YOU A LEGAL
TAKEDOWN THREAT AND SAYING
THAT'S OUR COPYRIGHTED MATERIAL
AND IF YOU DON'T TAKE IT DOWN
WE'LL SEE YOU UP TO $150,000 IN
DAMAGES PER INCIDENT.
AND THOSE LEGAL THREATS HAVE
REALLY PUT A DAMPER ON REPAIR
INFORMATION ONLINE.
>> Reporter: THE TIDE MAY BE
TURNING AGAINST APPLE ON THE
RIGHT TO REPAIR ISSUE.
THIS IS THE NEW YORK STATE
LEGISLATURE WHERE LEWIS ROSSMAN
AND THE RIGHT TO REPAIR MOVEMENT
HAVE SET UP A REPAIR CAFÉ TO PUT
ON A SHOW FOR POLITICIANS.
>> WHICH ONE, ONE, TWO, THREE,
IS COVERING UP THE BATTERY
CONNECTION?
>> PROBABLY THAT ONE.
>> Reporter: SO FAR THIS YEAR
17 U.S. STATES HAVE INTRODUCED
RIGHT-TO-REPAIR LEGISLATION THAT
WOULD FORCE APPLE AND OTHER
COMPANIES TO PROVIDE REPAIR
MANUALS AND SPARE PARTS TO
THIRD-PARTY REPAIR BUSINESSES.
>> I WOULD LIKE APPLE TO CHANGE
BY ACKNOWLEDGING IF THEY'RE NOT
WILLING TO DO CERTAIN JOBS MAYBE
SOMEBODY ELSE WOULD AND TO
JUST -- I'M NOT EVEN ASKING THEM
TO EXTEND AN OLIVE BRANCH.
I'M JUST ASKING THEM TO STOP
EXTENDING THE KNIFE.
>> Reporter: WHAT HAPPENS WHEN
THE PROPOSED LEGISLATION PASSES?
>> THE MOMENT THAT ONE STATE
PASSES THINGS, THE DAM IS GOING
TO BURST.
SO IF ONTARIO DECIDED THAT WE'LL
PASS RIGHT-TO-REPAIR
LEGISLATION, THAT COULD PASS IT
FOR THE WORLD.
BECAUSE MANUFACTURERS WON'T
PROVIDE PRODUCTS DIFFERENTLY TO
ONE JURISDICTION, THEY WANT TO
SIMPLIFY THEIR OPERATIONS.
>> Reporter: THE
RIGHT-TO-REPAIR PROVEMENT HAS
PUT A SPOTLIGHT ON SOME OF
APPLE'S PREDATORY BUSINESS
PRACTICES.
>> THAT IS COST OF BUYING A NEW
COMPUTER.
>> Reporter: AND MANY APPLE
CUSTOMERS ARE STARTING TO WONDER
WHETHER THE COMPANY REALLY HAS
THEIR BEST INTEREST AT HEART.
>> Ian: THE DOCUMENTARY
CONTINUES AFTER THE BREAK.
WHEN WE COME BACK APPLE
CUSTOMERS ACCUSE THE COMPANY OF
A SNEAKY POLICY THAT PRESSURED
THEM TO BUY NEW SMARTPHONES.
>> IT WAS SORT OF A EUREKA
MOMENT AND THAT'S WHAT PROMPTED
ME TO TAKE A REALLY DEEP DIVE
INTO
(*)
(*)
>> Ian: AFTER AN INCIDENT LAST
WINTER, APPLE FACED A FRESH
ALLEGATION.
CUSTOMERS SUSPECTED THAT THE
COMPANY HAD A POLICY DESIGN TO
PRESSURE THEM INTO BUYING NEW
SMARTPHONES.
HERE'S TERENCE McKENNA WITH
PART TWO OF TONIGHT'S
DOCUMENTARY.
(*)
>> Reporter: ONE NIGHT LAST
DECEMBER AT THE OFFICE OF A
TORONTO SOFTWARE FIRM CALLED
PRIMATE LABS, FOUNDER JOHN POOL
WAS TRYING TO SOLVE A MYSTERY.
HIS COMPANY SELLS AN APPLICATION
CALLED "GEEK BENCH" THAT
MILLIONS OF CUSTOMERS USE TO
ANALYSE THE PERFORMANCE OF THEIR
CELLPHONES AND COMPUTERS.
HIS CUSTOMERS WERE COMPLAINING
THAT THEIR APPLE iPHONES WERE
SUDDENLY RUNNING A LOT SLOWER
AND THEY WANTED TO KNOW WHY.
>> MY WIFE JUST OFFHAND
MENTIONED THAT iPHONE FELT
SLOW AND THE NUMBERS WERE
SIGNIFICANTLY SLOWER THAN WHAT I
EXPECT FROM A PHONE LIKE THAT,
TO THE POINT THAT I DIDN'T
BELIEVE THAT IT WAS HAPPENING.
>> Reporter: THEN HE NOTICED
AN ANONYMOUS POST ON THE
INTERNET THAT SAID, IF YOUR
IPHONE IS SLOW, REPLACE THE
BATTERY.
>> IT WAS A SORT OF EUREKA
MOMENT AND IT PROMPT MEADE TO
TAKE A DEEP DIVE INTO OUR
DATABASE OF PERFORMANCE DATA AND
SEE WHAT WAS HAPPENING.
>> Reporter: POOL PLOTTED THE
PERFORMANCE OF MILLIONS OF
IPHONES ON A GRAPH.
THE PERFORMANCE OF MANY PHONES
WAS CUT DOWN AFTER THE LATEST
UPGRADE FROM APPLE.
JOHN POOL PUBLISHED HIS FINDINGS
WHICH AMOUNTED TO A SCIENTIFIC
ACCUSATION THAT APPLE
HEADQUARTERS IN CUPERTINO,
CALIFORNIA, WAS INTENTIONALLY
SLOWING DOWN CUSTOMERS' PHONES
WITHOUT TELLING THEM.
TO HIS SURPRISE THE COMPANY
QUICKLY ADMITTED IT BUT INSISTED
THEY WERE DOING NOTHING WRONG.
>> WELL, MEANWHILE WE'RE WAITING
THE DECISION TO SEE WHETHER
APPLE WILL FACE A CLASS-ACTION
LAWSUIT.
>> THEY ADMITTED TO SLOWING DOWN
OLDER iPHONES...
>> TO SAVE BATTERY LIFE.
>> Reporter: THE ADMISSION
THAT IT WAS SLOWING DOWN THE
PERFORMANCE TRIGGERED NEWS
REPORTSES AROUND THE WORLD.
IT LOOKED LIKE A CASE OF PLANNED
OBLESSENS, TO PRESSURE CONSUMERS
TO BUY NEW PRODUCTS WHEN THEY
DIDN'T HAVE TO.
BUT APPLE'S C.E.O., TIM COOK,
DENIED IT.
>> WE FOCUS ON THE USER
EXPERIENCE SO AT THE HEART OF
ANY DECISION THAT WE MAKE IS THE
USER.
>> Reporter: THERE HAS BEEN AN
INTERNATIONAL UPSURGE IN ANGER
FROM APPLE CUSTOMERS.
AT THIS DEMONSTRATION IN PARIS,
APPLE IS PORTRAYED AS THE EVIL
EMPIRE, ACCUSED OF TAX EVASION
AND CHEATING CUSTOMERS.
AND THEY CALLED IT A CRIME AND
HAS PLACED APPLE UNDER FORMAL
INVESTIGATION.
>> SO MY FATHER WAS A JUDGE...
>> Reporter: ON APPLE'S HOME
TURF IN CALIFORNIA, CONSUMER
RIGHTS LAWYER SHANNA SCARLET WAS
PREVIOUSLY PART OF A SUCCESSFUL
LAWSUIT THAT FORCED APEL TO PAY
A $450 MILLION FINE FOR BREAKING
U.S. ANTI-TRUST LAWS.
NOW SHE HAS LAUNCHED A
CLASS-ACTION LAWSUIT ALLEGING
THAT APPLE HAS TRICKED ITS
CUSTOMERS.
>> THEY HAVE ACTIVELY REACHED
INTO CONSUMERS THROUGH THE
OPERATING SYSTEM AND MADE WHAT
IS A LARGE CHANGE IN TERMS OF
THE LO PERFORMANCE WITHOUT
DISCLOSING IT TO CONSUMERS.
THAT IS A FAIRLY INVASIVE ACT
FOR A COMPANY TO DO.
>> Reporter: APPLE DECLINED
OUR REQUESTS FOR AN INTERVIEW.
BUT WHEN THE GOVERNMENT OF
CANADA DEMANDED AN EXPLANATION
FROM THE COMPANY AT A
PARLIAMENTARY COMMITTEE HEARING
IN MARCH...
>> WITH US TODAY WE HAVE FROM
APPLE CANADA...
>> Reporter: APPLE CANADA
LAWYERS AGREED TO APPEAR.
>> THE SOLE PURPOSE OF THE
SOFTWARE UPDATE IN THIS CASE WAS
TO HELP CUSTOMERS TO CONTINUE TO
USE OLDER iPHONES WITH AGING
BATTERIES WITHOUT SHUTDOWNS.
NOT TO DRIVE THEM TO BUY NEWER
DEVICES.
>> I THINK THAT IF APPLE WERE
TRULY INTERESTED IN THE
CONSUMERS' INTEREST, MAYBE IT
COULD HAVE TOLD THEM THAT THE
ENTIRE PROBLEM WOULD HAVE BEEN
SOLVED BY A BATTERY REPLACEMENT,
THAT IT WASN'T NECESSARY TO FACE
THE STARK CHOICES OF LO THROTTLING
PERFORMANCE AND AUTOMATIC
SHUTDOWN OR BUYING A NEW PHONE.
THERE WAS A FOURTH OPTION ON THE
TABLE AND THAT WAS TO JUST
REPLACE THE BATTERY.
>> I DON'T THINK THAT APPLE DID
ANYTHING WRONG.
>> YOU HAVE FIVE MINUTES.
>> Reporter: APPLE'S LAWYER
WAS CHALLENGED BY NATHANER
SKIN-SMITH WHO POINTED OUT THAT
APPLE HAD GIVEN AN APOLOGY FOR
ITS ACTIONS.
>> YOU HAVE STRANGELY TODAY SAID
THAT APPLE DID NOTHING WRONG BUT
THE ISSUE IS DISCLOSURE AND
APPLE APOLOGIZED FOR
NONDISCLOSURE IN RELATION TO THE
SLOW PERFORMANCE.
SO WAS THE NONDISCLOSURE
INTENTIONAL OR INADVERTENT?
>> WE DID NOT NONDISCLOSE
ANYTHING.
WE DIDN'T HAVE ANYTHING TO
DISCLOSE.
>> FOR THE SLOW PERFORMANCE OF
THE PHONE.
THAT YOU DID NOT DISCLOSE TO
CONSUMERS.
WAS THAT INTENTIONAL OR
INADVERTENT?
>> IT WAS NOT INTENTIONAL.
>> Reporter: APPLE'S ADMISSION
THEY DID NOT PROPERLY DISCLOSE
THE SLOWDOWN IS KEY AGAINST THE
LAWSUIT AGAINST THE COMPANY.
A CASE THAT SHE SAYS PROVES THE
VALUE OF CONSUMER CLASS ACTIONS.
>> HOW ARE YOU, ONE PERSON,
SUPPOSED TO FIGHT AGAINST APPLE?
ONE PERSON WITH $10 OF HARM TO
FIGHT AGAINST ONE OF MOST WELL
CAPITALIZED COMPANIES IN THE
ENTIRE WORLD?
IT'S IMPOSSIBLE.
>> Reporter: SILICON VALLEY
HAS BEEN DRIVING THE U.S.
ECONOMY FOR YEARS NOW BUT
THERE'S GROWING SCRUTINY ON THE
QUESTIONABLE BUSINESS PRACTICES
OF APPLE AND OTHER STAR
COMPANIES HERE AND A GROWING
MOVEMENT TO MAKE THEM MORE
ACCOUNTABLE TO CONSUMERS.
FOR "THE NATIONAL" I'M TERENCE
McKENNA IN CUPERTINA,
CALIFORNIA.
(*)
>> Ian: OUR "MOMENT OF THE DAY"
IS UP NEXT BUT FIRST A STORY
THAT YOU WILL SEE HERE TOMORROW
NIGHT.
"THE NATIONAL" GOT RARE ACCESS
INSIDE OF MYANMAR.
NAHLAH AYED SHOWS US WHAT IS
LEFT OF ROHINGYA VILLAGES AFTER
THE MASSACRE.
HERE'S A LOOK...
>> Reporter: IMMEDIATELY
STRIKING AS WE DRIVE NORTH INTO
THE KILLING ZONE, THE HAUNTING
HINTS OF THE RAZED ROHINGYA
MUSLIM VILLAGES THAT REMAIN.
LOOK AT THAT RIGHT THERE.
WHAT LOOKS LIKE COCONUT TREES
THAT HAVE HAD THEIR TOPS TAKEN
OFF.
THERE'S A FEW MORE HERE.
WHAT WE HAVE BEEN TOLD IS THAT
THOSE ARE THE REMNANTS OF
VILLAGES THAT HAD BEEN BURNED.
WOW, LOOK AT
(*)
(*)
>> Ian: IT'S OLD, RUNDOWN BUT
FULL OF HISTORY.
THE FARMHOUSE IS THE BIRTHPLACE
OF THE McINTOSH APPLE AND IT,
ALONG WITH THE 5.5-HECTARES THAT
IT SITS ON IS FOR SALE.
APPLES HAVE BEEN GROWING ON THE
PROPERTY FOR MORE THAN TWO
CENTURIES AND WHILE IT'S BEEN
ABANDONED FOR TWO YEARS, THE
OWNER SAYS THAT IT HASN'T LOST
ITS CHARM.
ALL OF THIS IS OUR "MOMENT OF
THE DAY."
>> THE PROPERTY HAS LOTS OF
POTENTIAL FOR SOMEBODY.
(*)
THEY CANNO IF THEY COULD OPEN IT THIS
UP FOR THE PUBLIC IT WOULD BE
IDEAL.
AND TO HAVE A CIDER PRESS IN THE
BACK.
AND THE BUILDING IS HERE.
AND SELL LOTS OF GOOD CIDER.
>> WE WERE HERE FOR 15 YEARS, MY
WIFE AND I, YOU KNOW, AND I HAD
TO MOVE.
AND WITH THE TAX AND ALL.
AND THE PROBLEM IS HERE, THE
HOUSE IS TOO FAR AWAY.
IF IT SOLD NEXT YEAR, PERFECT.
THAT'S GOOD.
>> Ian: SO ON THIS WEEKEND OF
THANKSGIVING AND PUMPKIN IT'S
KIND OF NICE TO CELEBRATE THE
APPLE.
WE HAVE BEEN HAVING A FIERCE
DEBATE OFF-CAMERA ABOUT THE
FAVOURITE APPLE, I'LL SPARE YOU
BUT FEEL FREE TO SHARE ON
TWITTER.
CHILDHOOD FAVOURITES, YOU CAN
TELL US WHAT YOU WOULD CHOOSE AS
CANADA'S BEST APPLE BUT
CERTAINLY THE McINTOS McINTOSH HAS THE
HISTORY.
>>> THAT IS "THE NATIONAL" FOR
OCTOBER 8TH.
THANK YOU VERY MUCH FOR
WATCHING.
GOODNIGHT.
(*)
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